DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Job Duties and Responsibilities
Staff Engineer – Software sought by DISH Network, LLC in Littleton, CO.
Provide enterprise-level assistance to our customers and monitor applications deployed in AWS cloud environments. You will diagnose and troubleshoot software and hardware problems and help our customers in order provisioning. Take ownership of customer issues reported and see problems through to resolution. Actively monitor alerts & operational dashboards for availability, latency, performance and capacity. Write scripts for Automation of error handling & handle order fallouts. Research, diagnose, troubleshoot and identify solutions to resolve system, software and hardware issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients/vendors through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients.
Skills, Experience and Requirements
Requires Bachelor’s degree (or foreign equivalent) in Computer Science, Information Technology, Economics, or a closely related field plus 5 years of experience in job offered or as Technical Support Engineer/Software Test Engineer. Also requires 3 years of relevant experience with/using the following (which may have been gained concurrently):
- Python and Bash scripting
- AWS
- Rally, SOAP UI, Java, C#
- SQL Server, Gitlab
Salary Ranges
Compensation: $125,000.00/Year - $125,000.00/Year
Benefits
Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.
Rate of Pay: $125,000.00
Benefits information available at careers.dish.com.
Apply at careers.dish.com. Ref: 2024-89414 if applying externally through careers.dish.com; Ref: 2024-89402 if applying internally. May also apply by emailing resume with (Ref: 2024-89414) to tasharedservices@dish.com. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
