The Solution Consultant (SC) is an integral member of the strategic implementation organization. The SC is responsible for successful Saas delivery, specifically the deployment of the RealPage solutions. This team member will work directly with customers as well as with internal stakeholders to architect scalable, flexible and resilient solutions that specifically address each customer’s business requirements. This team member will play a critical role in managing and providing strategic guidance on full life-cycle implementations. They will be responsible for understanding business strategy and use cases across the various workstreams within our customers' business, creating and delivering customized product implementations that solve customer needs. Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer’s RealPage solutions. Operating in a client-facing role, this team member must work collaboratively with people at all levels within customer organizations, tailoring communication to meet the needs of various stakeholders.
PRIMARY RESPONSIBILITIES
- Define customers business requirements and current state of operations
- Develop change management strategy to align current and future state of operations.
- Track achievements of defined requirements and adoption success
- Develop ongoing customer partnership/trusted advisor status
- Connect business requirements with functional capabilities of RealPage products
- Formulate solution framework to drive a successful implementation.
- Lead presale and implementation discovery discussions with key roles of customer
- Partner with the Engagement Management team in providing input for the larger implementation project plan.
- Plan and manage system design, partnering with internal delivery teams for execution.
- Plan and establish go-live activities relative to solution integration, including training and ongoing support.
QUALIFICATIONS
- Minimum 3 years of Multifamily Experience
- Expert level knowledge of a RealPage product and integration
- Novice level proficiency in Consulting processes
- Ability to engage and lead conversations with Directors and/or regional level contacts
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Excellent verbal and written communication skills
- Strong analytical, research and problem-solving skills
- Ability to work independently, multi-task, achieve tight deadlines and take ownership on multiple projects.
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