Description
SUMMARY
The Sales Development Representative (SDR) will work with a group of seasoned software sales and marketing professionals to generate sales leads. The SDR will schedule appointments for the sales team, qualify and validate leads from our CRM (Customer Relationship Management) (Salesforce.com) and upload new client information. The ideal candidate is competitive, energetic, passionate and customer focused. Successful Sales Development Representatives will be considered for advancement to higher-level sales positions within the department. This is an entry-level position - great for a professional seeking an access point to a sales career in the technology industry.
PRIMARY RESPONSIBILITIES
- Prospect and qualify leads for the sales team.
- Make outbound calls when necessary and represent the company in a highly professional manner.
- Answer the customers' questions and provide appropriate additional information to the sales team to start or continue the sales cycle.
- Capture accurate and legible documentation on all call activity in Salesforce.
- Maintain departmental standards for quality.
- Achieve defined productivity goals.
- Follow weekly schedules and schedule changes based on call volume.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- College Degree or 1-year equivalent work experience in Customer Service, Sales, or Direct Marketing
- Strong phone etiquette
- Ability to learn, listen and solve problems effectively
- Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation.
- Ability to communicate empathy and confidence in out-bound contact center environments.
- Persistent in ensuring issues are resolved accurately, effectively, and timely.
- Ability to maintain and update online documentation clearly and effectively.
- Ability to follow precise direction without continuous supervision.
- Detail-oriented and flexible.
- Ability to capture detailed information into the CRM (Salesforce.com).
- Bilingual skills a plus.
Qualifications
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Education
Experience
Licenses & Certifications
