At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.
Responsible for the coordination and management of volunteers and partner organizations to support recruitment of study participants. The primary focus of this role will be supporting the VOICES of Black Women Ambassador program, a volunteer opportunity to support enrollment efforts for the ACS VOICES of Black Women study. The Study Coordinator will support volunteer recruitment, onboarding, management, and retention of new ACS volunteers with the aim of amplifying recruitment efforts for the study.
***This is a hybrid role that will spend 3 days in our Atlanta office each week.
MAJOR RESPONSIBILITIES
- Supports new ACS volunteers throughout recruitment and onboarding process, including support for access to the ACS Volunteer Community for required training.
- Maintains documentation of all volunteer processes in Salesforce.
- Coordinates virtual volunteer engagement opportunities (e.g., webinars, lunch and learns).
- Prepares communication updates for study volunteers.
- Manages and leads volunteer communication, including requests for support, and solicits feedback to strengthen the volunteer program.
- Identifies opportunities for volunteer recruitment to amplify study recruitment efforts. Represents research studies at relevant conferences, meetings, and events to identify/recruit volunteers and/or study participants.
- Maintains and updates recruitments resources for volunteers on SocietySource and MySocietySource. Prepares, maintains, and updates tools to support study volunteer recruitment, development, and retention to be shared across ACS.
- Supports study operations team to collect volunteer contact information to ship recruitment materials.
- Performs miscellaneous job-related duties as assigned.
FORMAL KNOWLEDGE
- 2-3 years of experience directly related to the duties and responsibilities specified.
SPECIALIZED TRAINING OR KNOWLEDGE
- Identify the specialized training and/or knowledge generally acquired through on-the-job training or other experience not regularly obtained through a formal learning process.
COMPETENCIES/SKILLS
- Demonstrates Volunteer Engagement Competencies:
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
- Strategic mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.
- Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Ensures accountability - Holds self and others accountable to meet commitments
- Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
- Drives engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community, including ability to interact with staff and/or volunteers in a team environment.
- Adaptability and responsiveness to changing circumstances.
- Fluency with Microsoft products (Word, PowerPoint, Excel) and remote meeting platforms (Teams, Zoom) a must. Proficiency with Salesforce highly desired.
SPECIAL MENTAL OR PHYSICAL DEMANDS
- Occasional travel within the United States as needed to support enrollment efforts (approximately 10% of time).
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
