SOFTWARE DEVELOPMENT MANAGER

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.

Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world.

We are looking for a dynamic, high-performing Software Development Manager to lead our IT Software Engineering team. In this role, you will manage a team of software engineers, working in multi-disciplinary teams with other back end and front-end engineers, DevOps, product managers, and IT infrastructure teams to build innovative solutions. 

As a Software Development Manager on the IT Software Engineering team, you will be responsible for both leading the technical direction of projects and managing the team’s performance and development. Your success in this role will have a direct impact on our customers’ experience working with Blackbaud and their ability to succeed in their missions. 

What you will do:

Software Engineering Team Management: 

·       Manage the team of software engineers in designing, developing, implementing, optimizing, maintaining, and troubleshooting mission-critical cloud-based software. 

·       Collaborate with product managers to ensure clear understanding of stories and requirements within the team. 

·       Interface with internal/external stakeholders jointly with product management to align development team priorities. 

·       Participate in Scrum ceremonies and priority setting sessions with stakeholders. 

·       Develop and analyze key metrics to assess work progress, technical debt, and code quality; take corrective actions as needed; provide inputs into team planning activities. 

·       Coordinate access to system architecture, cybersecurity, and UI/UX experts when required. 

·       Collaborate with cybersecurity to ensure adherence to secure development lifecycle practices. 

·       Ensure compliance of software engineers with job-specific training requirements. 

·       Plan and organize support for business-critical software issues. 

·       Attract, hire, mentor, and coach software development engineers at different levels of experience. 

·       Drive improvements to software development practices and foster innovation within the team. 

·       Participate in a on call rotation for Team at critical times. 

·       Work with Blackbaud’s proprietary Engineer Systems Tool to connect different systems 

·       Provide high-level design using Blackbaud’s Engineering Systems framework: Azure, esp. DevOps, Architecture patterns like BAI, Azure Service Bus, SFTP, REST APIs, WebJobs 

Cross-Department Engagement: 

·       Establish and maintain effective working relationships with counterparts in Product Management, Support, and other teams to identify and eliminate inefficiencies. 

·       Foster collaboration and transparency across different functions. 

·       Champion better and innovative ways to achieve results and act as an active change agent. 

What you will bring:

·       5+ years of experience leading and managing teams of software engineers. 

·       10+ years in the software development field working directly within engineering teams. 

·       Strong knowledge of Agile principles and software development methodologies. 

·       Experience in cloud-hosted SaaS, Cloud PaaS, Azure, or similar platforms. 

·       Understanding of SOA/microservices concepts and architecture. 

·       Deep understanding of .NET Core, C#, Angular, TypeScript, JavaScript, SQL, Node, and REST APIs. 

Preferred 

·       Proven record of accomplishment in building high-performing and reliable systems. 

·       Demonstrated performance in working in a DevOps environment, optimizing code, and deploying via a CI/CD pipeline. Microsoft ADO experience preferable. 

·       Experience developing code that runs within a cloud environment (preferably Azure). 

·       Experience with Microsoft Azure PaaS, such as App Services or AKS, SQL, and Storage Accounts. 

·       Experience with working alongside offshore development resources. 

·       Experience with Azure DevOps, Workday Day Studio, Blackline. 

Experience with FinTech / Payment Processing Systems