COMMERCIAL LINES ACCOUNT MANAGER

Inside the Role

As a Commercial Lines Account Manager, you will be an integral part of our team, responsible for managing renewals, building and maintaining client relationships, and supporting the Commercial Sales Team in marketing commercial risks. Your role will involve utilizing your expertise in commercial insurance products to educate clients, make coverage recommendations, and ensure exceptional service delivery. Additionally, you will contribute to team goals by providing leadership with suggestions for best practices and supporting efforts to retain and grow our existing book of business.

This is a DTFS Band 92.

We Take Care of Our Team

Benefits include 401k company contribution with company match up to 6% as well as non-elective company contribution of  3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTFS:

• Manage renewals by tracking, following up on, and completing renewal business through various communication channels (text, phone, email) to achieve production objectives.
• Build and maintain relationships with current and future clients, as well as carrier partnerships, to support business growth.
• Market commercial risks with multiple carriers to assist the Commercial Sales Team in securing new business.
• Educate clients about their insurance options using a client-focused and needs-based approach, making coverage recommendations as needed.
• Provide support to leadership by offering suggestions for best practices to achieve team goals.
• Demonstrate a good understanding of various commercial insurance products from multiple carriers.
• Communicate with customers regarding all aspects of their account service needs, including policies, endorsements, audits, proofs of coverage, and cancellations.
• Conduct new and renewal marketing to carriers, ensuring competitive coverage options for clients.
• Support all efforts related to account retention and growth of the existing book of business.
• Handle claims in the absence of an agency claims coordinator or in response to catastrophic events.
• Verify that all policies are bound with insurance companies in writing before or on the policy's effective date.
• Invoice all new business and renewal policies accurately and in a timely manner.
• Maintain updated client and policy information in the agency management system.
• Contact insured parties as needed to collect outstanding balances according to established procedures

Knowledge You Should Bring:

• High School Diploma or GED
• 5+ years of related professional experience
• 2+ years of experience in commercial lines insurance
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
• Comprehensive understanding of commercial insurance products and industry practices
• Proficiency in Microsoft Office suite and agency management systems
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Commitment to providing exceptional client service and contributing to team success

Exceptional Candidates Might Have:

• Bachelor's degree in Business Administration, Finance, or related field (preferred)
• Experience with Applied Epic
• Active Insurance License

#DTFSUSA

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Fort Mill, SC US

YOU MAKE US - YOU MAKE THE DIFFERENCE

People are what makes us - everyone makes the difference at Daimler Truck. As one global team, we drive success: from conventional powertrains to the future of sustainable transportation. We build to solve. Constantly pursuing our goals. Our culture. Our daily life.

 

It’s your impact that makes the difference. Only together, will we achieve more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions. All essential, to fulfill our purpose for all who keep the world moving. That’s why we rely on each other. We start with listening to your insights, thoughts, and ideas.

 

Let’s unleash our collective potential to build our future, progress together and lead with the long view. Because everything you do has an impact. It matters. This is what we call impact Culture.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck Financial Services is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935