At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .

As part of the HR team and reporting to the Sr Director, Global Employee Relations, the Associate HR Employee Relations (ER) Consultant plays a crucial role in fostering a positive and productive work environment by managing employee relations and promoting a culture of fairness, equity, and compliance within the organization.

This role will provide dedicated assistance to employees and managers located in our Distribution Center and is required to be in-office a minimum of 3 days per week. Knowledge of HR policies, labor laws, and conflict resolution will be necessary in maintaining a harmonious and inclusive workplace for our valued employees. The Associate ER Consultant will focus on partnering with the Global Business Process Outsourcer (BPO) in ensuring a positive employee experience.

What you'll do:

Employee Services

• Serve as a trusted advisor and subject matter expert to employees at every step of their Cengage journey; providing care, guidance and coaching while effectively mitigating business risk.
• Build a performance-based culture by engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams.
• Provide guidance to employees and managers within the Distribution Center location as well as HR team members on a wide variety of HR processes, programs, policies, and tools.
• Conduct HR Orientation and other new hire activities for all Distribution Center hires
• Provide guidance to leaders managing highly sensitive employee relations matters including performance management, terminations, and other employment-related matters.
• Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service.
• Proactively identify process improvement opportunities and develop solutions to drive efficiencies.
• Liaise with the BPO to respond to escalated employee and manager needs with efficiency and care.

HR Excellence:

• Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver.
• Build strong, collaborative relationships with stakeholders to improve the employee experience, share information and influence change.
• Educate business leaders/people managers on operating/service delivery model of HR - creating awareness and setting expectations of how they’ll engage and partner
• Actively contribute to the global HR community to increase the capability and strategic value of the human resource function through high levels of performance and customer service.
• Share best practices and seek input on solutions to tough problems.
• Partner with members of the HR team on specific projects on an as needed basis

Skills You Will Need Here:

Required:

• Bachelor’s degree in Human Resources or related field or requisite experience
• A minimum of 2 years of experience in a prior HR role
• Experience working with Workday HCM including Workday Help module
• Ability to communicate ideas and data in a persuasive and appropriate manner.
• Strong coaching, conflict resolution and ability to have difficult conversations
• Strong organization, planning and project management skills; ability to prioritize tasks for both self and team
• Collaborative, innovative and customer-focused
• Must possess the ability to thrive in a team-based environment and work effectively with employees of all levels
• Ability to travel as needed; a few times each year on average

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view and by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.