What You’ll Do:
- Own and execute on assigned renewal opportunities within assigned accounts.
- Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal.'
- Work with sales to identify and present upsell opportunities within existing client base.
- Position multi-year deals & co term with other license opportunities as to increase size of deals.
- Engage distribution line and/or vendor 6-12 months advance of expiration.
- Address and resolve install base inaccuracies to ensure customer, OEM and Trace3 Install base data are aligned and accurate.
- Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage.
- Take actions to reduce complexity e.g., minimize # of contracts.
- Participate and contribute to customer Quarterly Business Reviews as required.
- Maintain accurate NetSuite data for opportunities/forecasts, client information.
- Provide client with accurate renewal quote that is in alignment with established timelines.
- Provide financing options & related information when appropriate.
- Process client transactions such as orders, quotes, or returns timely and accurately.
- Setup and maintain client notes, credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team
- Champion best practices and contribute to policies and procedures
- Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels.
- May perform other duties as assigned by manager.
Qualifications & Interests:
- High school diploma required.
- Minimum of 5 years of maintenance renewal sales experience preferred.
- Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks.
- Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams.
- Ability to establish and execute against deadlines in a fast-paced environment.
- Emphasis on ability to build and maintain relationships.
- Strong analytical skills regarding client quotes, reports, manufacturer data.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, PowerPoint, Outlook) and CRM platforms. Must be competent in Excel.
- Must have Cisco Renewal experience.
- Good understanding on Information Technologies is a plus.
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
