Practice Coordinator- Santa Monica

Responsibilities:

Front Desk

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Serve complimentary beverages to our guests & hang belongings in closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody

Scheduling & Billing

• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
• Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as needed basis
• Sell packages, products and memberships
• Other duties and projects as assigned

Who You Are

• 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
• A passion for women’s health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Medical Assistant experience or desire to train to become a medical assistant

Nice to Have:

• Experience in handling medical and insurance billing
• Desire to be actively involved in events
• Experience in front desk sales
• CPT Certification or willingness to earn certification