Senior Director, Internal Communications

Your Responsibilities:

• Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters employee engagement, and enhances overall company culture.
• Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, leadership forums, and communications from our C-suite.
• Build, nurture, coach and motivate a team of communicators and events & operations specialists.
• Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet.
• Be a trusted advisor, building relationships across the business and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution.
• Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications.
• Collaborate with HR to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.
• Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics.
• Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.

What it takes to catch our eye:

• Excellent written and verbal communications skills.
• Experience working for organizations that are scaling and going through change.
• Experience working remotely and communicating with distributed teams.
• Proven success collaborating with and influencing cross-functional partners and executives.
• Experiencing building and leading a team.
• Equal parts thinker and doer. 
• Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize.
• Flexibility and growth mindset.
• A calm demeanor under pressure.
• Attention to detail.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.