Your typical day
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- Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a "one team" mentality by collaborating effectively with fellow property team members, contributing to a cohesive and supportive work environment.
- Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
- Communicate effectively with prospective residents through various forms of written communication, including via email, campaigns and marketing materials while maintaining a professional and friendly demeanor and utilizing impeccable grammar and punctuation.
- Build and nurture strong rapport with prospective Placemakr residents, ensuring an exceptional experience throughout the entire leasing process.
- Demonstrate a strong sales acumen by effectively overcoming objections and providing tailored solutions to meet the unique needs of each prospective resident.
- Own all administrative tasks related to your leasing to ensure compliance during move-ins, move-outs and renewals, following established processes and utilizing relevant tools and systems.
- Maintain move-in files in accordance with Placemakr standards, ensuring completeness and accuracy.
- Deliver accurate and informative on-site tours, showcasing the unique features and benefits of Placemakr properties and effectively answering all questions.
- Own all aspects of prospect lifecycle from early communications to follow-up, inclusive of all stages and efforts to sign leases, consistently meeting or exceeding new lease and renewal goals.
- Take full ownership of current resident retention efforts including but not limited to ongoing service and engagement initiatives, excellent responsiveness, and lease renewal negotiations.
- Share best practices with new hires and tenured colleagues to foster a culture of continuous improvement and create exceptional experiences with all residents.
- Additional duties and responsibilities, as assigned.
What it takes
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- 2+ years of previous experience in leasing, sales or business development.
- You have a proven track record of successfully hitting leasing or sales-related goals (experience with Class-A residential buildings a plus!)
- You have successfully owned, managed and cultivated relationships.
- You have strong skills in presenting, negotiating terms, and closing deals.
- You’re knowledgeable about leasing rules and FFH regulations (preferred).
- Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
- Demonstrated ability to learn and follow administrative processes to Placemakr standard (previous experience with administrative duties, CRM or leasing-related duties a plus!)
- You have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
- You embody our Property Team Mission of Customer, Consistency and Community (Norms).
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Leasing Agents will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Leasing Agents and an exceptional guest experience.
