Responsibilities
- Maintain a safe environment for our Customers and Crewmembers. With a pro-active approach to safety by taking immediate corrective action for any unsafe act.
- Attend and participate in safety briefings and meetings.
- Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards.
- Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
- Follow all Federal requirements and company standards
- Maintain a One Crew attitude and actively assist other Crewmembers with a focus on the overall performance of the team.
- Contributes to station on-time performance.
- Customer records are created and updated per company standards.
- Responsible for leading the Customer Service Crewmembers in maintaining high expectations of safety, security, training compliance and customer service in accordance with Federal Regulations and Company policies.
- Maintains Crewmember training compliance
Decision-Making Ability
Decision-Maker (Approver)
- Modifications to customers itineraries
- Execution of customer boarding process
- Communication message to customers regarding flight status
Decision Participant (Influences)
- Denied boarding and re-accommodation of customers.
- Provide input to streamline processes.
Requirements
Competencies
Functional Competencies
- Demonstrate proficient use of computers and systems for prompt customer processing and accurate data entry.
- Maintain knowledge of federal and company requirements and provide customer education to ensure adherence to our standards.
- Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
- Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
Behavioral Competencies
- Must be customer oriented with a focus on learning to continuously improve our Customer and Crewmember experience.
- Strong attention to detail and multi-tasking skills with excellent time management skills.
- Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
- Ability to maintain a positive attitude while communicating in a clear and polite tone as well when responding to questions from Customers and/or Crewmembers.
Requirements
Basic Requirements
- Flexibility to work in a sometimes-stressful environment during a variety of shifts, including but not limited to nights, weekends, holidays, and overtime.
- Ability to stand and work in one location for up to four hours at a time.
- Maintain personal appearance that display a positive representation of the company.
- Ability to work in extreme weather conditions.
- Ability to lift/push/pull up to 70 pounds.
Education/Experience Requirements
- High School Graduate or General Education Degree (GED)
- Must be 18 years of age at time of hire.
- Previous employment as a front-line customer service provider, airline experience is a plus.
- Become qualified and remain current in required disciplines.
Licenses/Designations/Additional Requirements
- Possess a valid US state driver's license
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments)
Salary Description
$18
