To support the Flight Attendants and all aspects of the Operation within the base; inspiring the crewmembers to achieve operational and performance excellence. This is demonstrated by a culture of safety always and genuine caring, and promoting our company Purpose, Values, and Vision.
Responsibilities and Outcomes
1) Responsible for performance and attendance records for flight attendants ensuring operational excellence and instilling an environment of caring.
- Meeting or exceeding desired performance metrics.
- FA coaching and mentoring.
2) On-time operational performance is achieved by supporting the Crews and being actively involved in the day today activities.
- Inflight meets or exceeds company performance KPIs.
3) Professional relationships are developed with airport officials and the Company is represented in a positive manner in all interactions.
- Participation in airport meetings and activities.
4) Administrative aspects including but not limited to cost control, investigations, dispute resolution and reporting
- Inflight costs are at or below budget.
- Required reports are completed in a timely manner.
- Fair and equitable dispute resolution.
5) Effective communication and coordination with all base Crewmembers (Airports, Flight Ops, Tech
Ops) is achieved performing as “one crew”.
- All Crewmembers work together to achieve common goals.
Decision-Making Ability
Decision-Maker (Approver)
- Inflight Base budget
- Dispute Resolution
Decision Participant (Influences)
- FA Hiring
- Onboard Service
- FA scheduling
Competencies
Functional Competencies
- Functional knowledge of Inflight operations and inter-departmental process flow
- Ability to influence and encourage Crewmembers
- Effective organizational and planning skills
- Ability to identify concerns or patterns and effectively problem solve
Behavioral Competencies
- Communication and leadership skills to influence performance
- Ability to motivate and develop Crewmembers to support performance, engagement, and growth
- Sound decision making and judgment skills
Requirements
Basic Requirements
- Participate in base meetings as Inflight representative
- Balancing and sequencing multiple objectives
- Working under pressure while meeting deadlines
- Ability to travel as needed to locations
- Frequent standing, walking, sitting
Education/Experience Requirements
- Minimum of three (3) years of airline Inflight experience.
- Minimum of two (2) years of management experience, preferably in the airline industry.
- Prior flight attendant experience is preferred
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)
Airlines are classified as critical U.S. infrastructure and Avelo takes very seriously our commitment to safely deliver every customer to their destination. With COVID-19’s potential to significantly disrupt our ability to meet these commitments, we are asking all new Avelo Crewmembers to be fully vaccinated against COVID-19. This will help us ensure the continuity of essential air travel, as well as the health and safety of our Crewmembers and customers. Please be prepared during your hiring process to share your COVID-19 vaccination record or to request an exception to the vaccination requirement due to a medical or other reason.
