Responsibilities
- Market Research and Analysis: Among other things, conduct deep-dive analyses into market trends and customer behaviour to uncover opportunities for product innovation.
- Product Development Support: Collaborate with product owners and managers and cross-functional teams to assist in the development of new fintech products that bridge banking and Bitcoin. Contribute to product requirements documentation, user stories, and feature prioritization.
- Product Testing and Quality Assurance: Support the testing and quality assurance processes for new product releases and feature updates, ensuring we meet the highest standards of performance, security, and reliability.
- Performance Monitoring and Analysis: Monitor the performance of Xapo’s product suite. Analyze key performance indicators (KPIs), user engagement metrics, and feedback to identify areas for improvement and optimization.
- Customer Engagement and Support: Collaborate with customer support teams to address inquiries, feedback, and issues related to fintech products and services. Develop customer communication materials and FAQs that help Xapo’s customers understand its offering.
- Cross-Functional Collaboration: Work closely with cross-functional teams, including marketing, sales, legal, compliance, and risk management to ensure successful product launches.
- Professional Development: Gain expansive knowledge and skills in fintech, blockchain technology, cryptocurrency markets, and product management.
Rotation Structure
To maximize the opportunity to gain exposure to various aspects of product management and development, you will participate in a graduate rotation program, rotate through the 4 Tribes of Growth, Total Payment Volume, Engagement and Asset Under Management, covering the full customer lifecycle starting from customer acquisition and onboarding, through transacting and Wealth services, and activation and retention. During your graduate rotation program, you’ll spend 3-3 months with each Tribes, under the leadership of the VP of Products.
Orientation and Onboarding (1 week):
- Introduction to the organization's mission, values, and culture.
- Onboarding sessions to familiarize participants with company policies, procedures, and tools.
- Introduction to key stakeholders and team members within the product development function.
Over 12 months, you will rotate through key areas of product development including:
- Product Management
- Product Marketing
- UX Design
- Software Development
- Data Analysis
- Regulatory Compliance
- And other exciting areas as well.
Skills needed
- Bachelor's degree.
- Strong interest in fintech, blockchain technology, and cryptocurrency markets.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively in a global, multicultural environment.
- Detail-oriented with strong organizational and project management abilities.
- Prior internship or work experience in fintech, crypto, banking, product management, or related fields is a plus.
Other requirements
- A dedicated workspace.
- A reliable internet connection with the fastest speed possible in your area.
- Devices and other essential equipment that meet minimal technical specifications.
- Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Why work for Xapo?
IMPACT GLOBALLY, WORK REMOTELY.
- Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
- Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
- Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.
At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.
