Responsibilities:
- Provides strategic direction and oversight of human performance improvement initiatives and processes.
- Coaches subordinates on proper human performance behaviors and on conducting investigations. Ensures work is completed in a timely manner. May conduct the more complex investigations independently.
- Reviews staff’s investigation findings, handling any escalated issues or concerns from involved supervisors or managers. May escalate complex issues to Manager, Field Safety.
- Participates in on-going reporting which includes; tracking, trending, and evaluating human performance measures associated with corrective action effectiveness.
- Oversees staff’s use of Event Reporting Application and ensures accurate entry, investigation log, and incident follow-up are completed with professional quality.
- Pro-actively communicates to Field Safety organization, and Line (field) leadership informational human error related trend data and investigation analysis reviews.
- Thoroughly investigates work process and human performance errors, Applies the Human Factor Analysis & Classification System (HFACS) models and to error investigations through identification and risk assessment.
- Determines corrective action items needed from investigation results, ensuring pro-active processes and well defined explanations are included on the appropriate investigative report.
- Interfaces with other departments such as PG&E Academy, Methods and Procedures, Quality Assurance, Quality Control and Safety Engineering, and Health Services to collect and/or exchange information during investigations and to communication and implement recommended changes.
- Communicates investigation resolution to multiple stakeholders, departments, managers, and staff within PG&E.
- Provides oversight and coordination of HPI initiatives, and Electric Distribution Operations investigations that have great complexity and high visibility.
- Supervises employees to accomplish results through effective recruitment & selection, training & development, performance management and rewards & recognition.
Qualifications
Minimum:
- High School Diploma or GED
- 6 years of total related experience
Desired:
- Bachelor’s degree in a Behavioral Science, Sociology, Phycology or Anthropology
- Formal HFACs or HPI training or certifications.
- Experience in restoration, electric operations, electric distribution, electric transmission, or substation maintenance & construction
- Project management or Team Lead experience
- Experience with ECIRT program for incident data management
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