Senior Cybersecurity Product Specialist - Security Endpoint Protection

Job Responsibilities

• Responsible for the Operational management, advanced configuration, monitoring, and reporting of multiple Endpoint Protection and Authentication products.
• Respond immediately to security incidents and provide post-incident analysis.
• Defend systems against unauthorized access, modification and/or destruction.
• Document and manage Cybersecurity process, procedures, policies, control documentation, etc.
• Train peer employees in product support, security awareness, protocols, and procedures.
• Collaborate with stakeholders and partner teams on the planning, implementation, rollout and troubleshooting of cyber programs and solutions.
• Partner with the groups within Information/Business Technology and the Security Intelligence Operations Center (SIOC).
• Partner with Cybersecurity, Compliance teams, and other key stakeholders to alert or resolve the detected anomalies.
• Facilitates/Leads Root Cause Analysis.
• Research and recommend security controls and tools upgrades.
• Mentors and trains the support staff and others on the targeted product(s) or service(s).
• Introduce new innovative solutions that enhance the existing capabilities of the product(s) or service(s) Develop methods of automation and optimization.
• Partner with peers in the accountable planning organization to develop the strategic vision and understand how it applies to the targeted products or services.
• Understand the industry’s product positioning, the product’s key benefits, and the product’s targeted users.
• Partner close with the vendor to influence the product’s future capabilities.
• Work closely with cross-functional teams to troubleshoot and resolve complex operational issues.
• Drive conventions and standards (such as usage or configuration) across multiple products to maximize user experience.
• Act as third-tier support specialist to other IT professionals for escalated operational issues.

Qualifications

Minimum:

• AA/AS in Computer Science, Business, Engineering, or equivalent work experience
• 4 years of IT/Cybersecurity work experience to include technical knowledge in Endpoint Protection, Authentication and/or Email Security Cybersecurity product support
• Energizes coworkers and maintaining a positive attitude towards the team and the business directions.

Desired:

• Scripting experience for automation and reporting
• Familiar with one or more security controls/risk management frameworks (ISO, NIST, etc.)
• Critical thinking, active listening, and analytical skills with aptitude for tactical solutions that are forward thinking
• Solid communication skills and ability to interact with clients
• Understanding of risk and security controls
• Able to follow Safety First principles
• Ability to work as a team player
• Experience in both Windows and Linux administration and support
• Achieve positive results with multiple projects/efforts running simultaneously
• Understanding of network protocols, enterprise architecture, and common network logging functions