Renewal Account Manager
Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress.
We are looking for a Renewal Account Manager to join our team and help with client renewal coverage on a global scale for our Digital Experience division. In this role you’ll be responsible for following up with clients to ensure they’re meeting their objectives, assist them with renewing their subscriptions as well as identifying potential cross-sell and up-sell opportunities.
On a typical day of the job you will:
On a typical day of the job you will:
- Work on different renewal-oriented projects globally
- Make sure customer communication is handled in a timely and appropriate manner within the SLA
- Maintain an accurate record of all sales opportunities and interactions throughout the sales cycle within the CRM (SFDC)
- Liaise with internal teams for a successful order processing, e.g. Customer advocates, Finance, Legal
- Work with engineers and the product teams to address customers’ technical challenges
- Learn something new about our technology, competitive landscape, positioning
- Converse with customers around project lengths and their plans with the tooling with the aim of securing a renewal or even a multiple years renewal upfront
- Reach out to customers who didn’t renew their maintenance and support and discussed opportunities for them to renew
- Apply our Sandler Sales methodology techniques throughout all your conversations
To succeed in this role, you should be/have:
- Proficiency in English; any other European language is a plus
- Sales experience with a track record of exceeding goals, preferably software renewals
- Tech-savvy
- Strong attention to detail and ability to prioritize your time
- Excellent verbal and written communication skills.
If you can bring relevant experience and show up with energy, enthusiasm and an appetite to learn we want to hear from you.
What we offer in return is the opportunity to elevate your game and to also enjoy:
Compensation
Compensation
- Generous remuneration package.
- Employee Stock Purchase Plan Enrollment.
Vacation, Family, and Health
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
Аnd even more perks:
- Flexible working hours and work-from-home allowance.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
And most importantly a great company culture with wonderful colleagues to learn from and collaborate.
#LI-IL1 #LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
