Here’s what you’ll do day-to-day:
- Manage high volume & high velocity outbound calls to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding (70-75% of your talk time will be sales based)
- Help manage any overflow Inbound volume when needed. This amounts to less than 5 calls a day during busy times and less than one a day in a typical volume period.
- Keep clean record of notes in Salesforce for all leads worked
- Be a trusted advisor in helping customers select Gusto as a payroll platform
- Support customers through account setup and onboarding (25-30% of your daily conversations)
- Exhibit customer empathy and demonstrate product knowledge
- Exercise and master advisory selling of solutions for small businesses
- Participate in community and career development opportunities at Gusto
Here’s what we're looking for:
- 2 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs.
- A commitment to customer empathy and ethical business practices
- Passion to achieve goals and improve your craft
- Excellent communication skills both via phone and email/chat
- Motivated by challenge and adaptable to change
Our cash compensation range for this role is offering hourly pay from $25.96 - $29.00 in Denver, Detroit, and Las Vegas. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.
