Job Requisition ID: 52459 

Department: Sales & Marketing (DEPT_SALMRKT) 

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL and AvaLAN. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence around the world, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. 

Position Title:  Specialist, Customer Service 

Location:         Dundee, Scotland      

Position Summary:

The Specialist, Customer Service will contribute to the DFS process to enable the success of our commercial partners and distributors through world class leading customer support. In this role, the Specialist will build and maintain strong business relationships with our large customer base, manage orders received into the factory ensuring our internal and external customers’ expectations are met efficiently and to the highest standards throughout this process to final delivery.

Key Responsibilities:

• Adhere to the DFS highest safety and compliance standards.
• Receive, process and deliver tender quotes, customer orders and enquiries in line with requirements and expectations.
• Liaise with planning and production to achieve the best possible delivery dates for our customers.
• Check progress of orders in production and advise customers of any ship date changes.
• Arrange shipments as per order and customer specifications.
• Create relevant export documents which includes Commercial invoice, Packing list, Export declaration, Certificate of Origin, CMR, A.TR, Airway bills and Bill of Ladings.
• Support customers or internal stakeholders with any enquiries.
• Contribute to and maintain the value of 5S, standard work, problem solving, continuous improvement and process adherence.
• Compile and report daily standard KPIs.
• Special projects and assignments as needed or required.

Personal Attributes:

• Customer focused.
• Strong organisation and time management skills.
• Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines.

• Excellent communication skills with the ability to develop and maintain strong business relationships.

• Passionate, with positive attitude, enthusiasm and drive for continuous improvement.
• Ability to work well as part of a team as well as on own initiative.
• Experience of ERP (ideally Oracle) essential.
• Good command in both spoken and written French language is essential.
• Knowledge of Letters of Credit, inspection certificates, export licenses and shipping documentation would be an advantage. 

The information contained within this job description overview is not intended to be all-inclusive. Nothing in this job description restricts management or the company’s ability to assign or reassign duties and / or responsibilities to or from this role at any time. This document is subject to change with or without notice.  

Dover Fueling Solutions is an equal opportunity employer and affords equal employment opportunities to all employees and applicants regardless of race, color, religion, creed, age, gender, sexual orientation, genetic information, marital status, national origin, disability, or any other characteristic protected by federal, state, provincial or local law. Dover Fueling Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : United Kingdom : Dundee : Dundee

Job Function : Customer Service