Patient Access Programs Operations Specialist

What you will do:

• Conduct audits on program builds across adjudication platforms
• Accurately maintain the program database updated and current based on business needs
• Assist with aggregating data for Patient Access program billing, and invoicing
• Managing and updating program drug lists and spreadsheets
• Contact/make outbound calls to pharmacies to reprocess claims for medications as needed
• Execute digital communication outreach campaigns
• Coordinate incoming emails from pharmacy partners and internal teams with the expectation of resolution
• Provide exceptional support in daily operations of the Patient Access Programs
• Special projects, general support other ad hoc duties as assigned

What you will bring to SmithRx:

• High School diploma 
• 2+ yrs of experience in healthcare or health systems operations function 
• Proficiency in Mac, MS-Office, G-Suite
• Proficiency in Excel and Google Sheets
• Experience using Salesforce Service Cloud or other CRM tool is a plus
• High attention to detail
• Excellent verbal and written communication skills
• Self-starter with ability to multitask, prioritize, and manage time effectively
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them.
• The ability to make decisions, suggestions, and solve problems using sound, inclusive reasoning and judgment.
• Ability to work independently as well as part of an extended, cross-functional team
• Passion for helping people
• Passion for delivering high quality results

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities