Call Center Supervisor

What you will do:

• Manages and oversees a team of call center agents
• Motivates agent growth and performance through weekly coaching interactions
• Answer and support agent questions and escalations
• Execute daily performance deliverables
• Drive quality member experiences by listening and monitoring agent interactions
• Track agent attendance to drive consistent capacity
• Assist with onboarding process
• Assist members by taking calls/chats during times of peak volume

What you will bring to SmithRx:

• 5+ years of call center experience with progression through elevated roles
• 2+ years of experience leading call center agents OR supporting agents in an elevated agent role
• Expert customer service skills and aptitude
• Strong problem solving skills 
• Adept at organizing tasks and workload
• Strong verbal and written communication skills
• Passion for providing world class member experiences
• Experience working with various omnichannel and CRM software
• Positive attitude
• Ability to be flexible in a fast paced startup environment
• Tactical decision making ability 
• H.S. diploma or equivalent

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities