What you will do:
- Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
- Make outbound calls and assist patient members with enrollment in drug savings programs (copay cards, procurement via international sources)
- Coordinate with patient members, physicians, drug manufacturers, and pharmacies with enrollment into copay card
- Take inbound calls from members, providers, and pharmacies
- Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
- Maintain impeccable documentation and follow-up of each member call
- Provide empathetic support to members by phone, email, and other channels
- Have a patient-centric mindset and a high sense of urgency to solve member requests
What you will bring to SmithRx:
- Must be locally based as the role requires working onsite at our Plano office. Potential to work from home 1-3 days per week based on performance, after 60 days onsite
- Requires 100% attendance during training period
- High School diploma or GED or equivalent preferred
- Minimum 2 years of experience in healthcare or pharmaceutical customer service/customer support required
- Proficiency in Mac, MS Office, G-Suite required
- Active listening, conversational speaking skills, with a high degree of empathy
- Self-starter with the ability to multitask, prioritize and manage time effectively
- Excellent verbal and written communication skills
- Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
- Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
- Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
- Passion for helping people
What SmithRx Offers You:
- Competitive pay - $22 per hour
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
- 3 Weeks Paid Time Off
- 12 Paid Holidays
- Paid Parental Leave Benefits
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Wellness Benefits
- Commuter Benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
