Responsibilities:
Membership Experience and Growth: in concert with key BSR stakeholders, the Manager will be responsible for partnering with BSR members to maximize the value of BSR membership and increase member retention and recruitment. This will cover activities to continuously improve BSR’s Value Proposition and Membership lifecycle, such as: centrally coordinating and innovating member offerings, the BSR Member Portal, Quarterly Reports and Insights; establishing a new approach to Member Questions and Service to increase efficiency and capitalize on BSR expertise and knowledge; improving and carrying out member onboarding and yearly engagement; conducting peer benchmarks; supporting the planning and execution of member events and Corporate Sustainability Officers (CSO) convenings. Moreover, the manager will be responsible for developing and rolling out new offerings for BSR SPARK members, and other member cohorts.
Membership Relationship Management: professionalize and strengthen BSR’s approach to account and relationship management, by improving current processes and supporting BSR relationship managers across industries and geographies. This will include among other initiatives, evolving BSR’s strategic account segmentation and prioritization, building diverse engagement strategies; building internal capacity, standard tools and skills; monitoring member engagement to ensure members receive regular meetings and support; address and resolve challenges linked to the different stages of the Membership Lifecycle; and formalize due diligence processes.
Program Management: drive the execution of the BSR Membership Strategy and Workplan, by owning the program management plan and closely working with internal stakeholders on execution. This includes developing the yearly operational workplan aligned with BSR strategy and priorities, with key targets and indicators; monitoring and supporting execution; engaging with key internal stakeholders and executive management. Among others, key stakeholders will be:
Membership Associates: provide steer to a team of associates working within the Industry teams on member engagement, events and insights
Communications and Events: support and innovate member engagement, communication offerings, insights and events.
Industry Teams: support teams with member engagement, challenges resolution, and regular reviews to further evolve the program
Subject Matter Experts: engage BSR’s experts to continuously create valuable member content, as well as to strengthen BSR Member Service
Knowledge Management: closely engage with the team to improve internal and external systems managing BSR’s expertise
Operations and Business Development Team: align strategic priorities with operational excellence, streamline recruitment efforts to new members
Compensation
At BSR we have implemented a transparent total compensation framework with an emphasis on internal equity. In order to maintain our equity our hiring rates for this position are listed below. Location adjustment will apply if successful candidates reside in New York or Paris.
US: $102,058
Paris: €74,557
Copenhagen: 611,724 kr
London: £58,093
Qualifications
- 5-6 years of relevant professional experience in account management, sales, customer experience or similar role in a consumer-facing company, non-profit organization or industry association
- Strong communication, presentation and interpersonal skills, with a talent in building relationships at all levels
- Excellent organizational and project management skills, with proven record of successful management and execution of similar programs
- Experience in working with relevant CRM (e.g. Salesforce) and project management tools
- Ability and interest in problem solving, innovation and process improvement
- Experience in business sustainability ideal
- High ethical standards and commitment to BSR core values of leadership, respect, and integrity
- Any offer of employment is conditioned upon the successful completion of a background investigation.
Diversity
BSR is committed to Diversity, Equity, and Inclusion. As a global organization, BSR strives to represent a culmination of different perspectives, backgrounds, cultures, and ideas. BSR encourages employees to be themselves and share their unique stories, as these initiatives foster a global environment of creativity, forward thinking, and open-mindedness. These values drive the innovative work of our staff and support BSR’s overarching mission to build a just and sustainable world.
At BSR, discrimination because of age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by regional laws, is not condoned. BSR strives to maintain a fair and inclusive working environment. Thus, these factors do not influence recruitment, performance management processes, and project assignments. BSR aims to support necessary accommodations and has a zero-tolerance policy for discriminatory behavior and retaliation in response to the needs of our employees.
