Position Overview

The position’s primary focus will be to assist the Global IT Lead with both the daily tasks required for the 
continuous operation of the IT department at BSR, and to support the Global IT Lead with the projects 
set out in the IT workplan. The tasks required for this position include, onsite support, monitoring 
service desk ticket queue, assisting with IT escalations (both remote and onsite), IT inventory updates, 
hardware procurement, network monitoring and administration, domain and server maintenance and 
administration, user accounts management, communications drafting, project scheduling, research, and 
contract and policy review.

Essential Functions and Responsibilities:

• System Administration
• Maintain Windows Active Directory and Microsoft Azure Active Directory environments, 
including group policy and security groups, user and computer accounts, and 
organizational structure
• Maintain network infrastructure, including but not limited to LAN, WAN, and VPN 
connections
• Perform IT procedures relating to Onboarding and Offboarding, including 
communication, scheduling, and training
• Perform third-party software updates, including reporting, testing, and communication
• Maintain data backups of core systems, ensuring all data and material are up to date 
and restoring data as required
• Maintain BSR technology hardware inventory, including asset tracking and equipment 
refresh programs
• System Development
• Assist Global IT Lead with researching, planning, and execution of future system 
enhancements and migrations
• Create and manage project timelines, scope, and end-user communications
• Process Improvement
• Assist with enhancements to key technology system processes and procedures
• Maintain and develop documentation of core BSR systems and service procedures
• Work with service desk vendor to improve existing procedures
• Service Desk Management
• Monitor staff requests and serve as support escalation and liaison for hardware and 
software issues, including diagnosing, reporting, and remediation of both local and 
remote systems
• Report technical issues to BSR staff and serve as primary contact for updates and 
remediation procedures
• Provide onsite and remote support for staff including BSR Events and Webinars
• General 
• Ability to work in a self-directed manner, adapt to rapidly changing business needs, and 
thrive in a constantly evolving technology environment 
• Excellent written and verbal communication
• Highly proficient collaboration with internal and external resources
• Project, planning, management, and execution skills
• Innate curiosity and hunger to learn

This position is hybrid, with a minimum of two days of on-site work in New York City with ad hoc onsite support for events. The on-site requirement may be greater than two days depending on need – for example during weeks with several on-site events occurring in the New York office.

Compensation

At BSR we have implemented a transparent total compensation framework with an emphasis on internal equity. In order to maintain our equity our hiring rate is $71,816 for this position.  Location adjustment will apply if successful candidate resides in New York.

Qualifications

• 3-5 years of related work experience supporting IT systems.
•  Experience in project management, communication campaigns, and inventory management. Basic knowledge of Enterprise grade security, network infrastructure, domain/server management, and global security and privacy compliance frameworks
• Willingness to undertake up to 15% business travel.
• High ethical standards and commitment to BSR core values of leadership, respect and integrity.
• Any offer of employment is conditioned upon the successful completion of a background investigation.