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(SENIOR) SERVICE LEAD
Cognite

   Location: Full-time hybrid

  Time: 11 months ago

Cognite - (Senior) Service Lead

(Senior) Service Lead

Oslo
Revenue Organization – Field Engineering /
Full-Time /
Hybrid
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the  & . In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 



About the position
As a Services Lead in one of the GTM segments, you will work directly with the GTM team, value engineering, key customers, field sales, delivery, and product development teams. 

You will take on the lead role of defining Packaged Service Offerings for selected use-cases, aligned with the Sales and GTM strategies, and available across EMEA+AMER.

Our new Services Lead will also guide technical teams in creating Reference Architectures and value based lead-in service offerings, designed and developed with the Value Engineering and Tech Readiness teams, collate and inventory reusable/repeatable Service components, bridging regional gaps and maximizing the benefits of regional GTM efforts.

Scope customer proposals and curate RFx, inline with the Service Offerings, for the sales teams and deliver the hand-over to the regional delivery teams. In addition, you will lead a Global Vertical Community (across either O&G, Manufacturing, Power & Renewables), and be a key point of contact towards sales engineering.

Tasks & responsibilities

    • Drive distribution of your Service Offerings
    • Own the Service Offerings within a GTM segment, be the point of contact and participate in coordinating cross-functionally to activate
    • Drive alignment across Product, Value Engineering, Marketing and Sales, ensuring feedback loops, win/loss analysis are put into place to continue optimizing all elements of the Service Offerings.
    • Identify effectiveness and impact of current Service Offerings with tracking and analysis, optimizing to achieve the best results.

      • Communicate the Customer Value
    • Communicate the value of services/offerings to anyone who is part of the sales process, including customers or prospective customers, and support in the development of sales tools that facilitate any specific selling process.
    • Participate and support in internal and external briefings at events and webinars, delivering presentations and inputting into marketing collateral to support communicating service value.
    • Write industry points of view and collaborate with internal teams to draft blogs, whitepapers, community pages, solution Hypotheses, one pagers, industry points of view.

      • Accelerate CDF customer user adoption and consumption: 
    • Lead the initial services project scoping tasks for sales proposals and RFx’s.
    • Work with Solution Architect and Data Science Leads to define an optimal solution architecture, and value-led delivery approach, that accelerates adoption and expansion of CDF.
    • Complete estimates for the required resources, timeframe and related cost and provide initial project staff

We believe this is you

    • Education:
    • Master degree or above

      • Skills: 
    • Excellent listening and communication skills to interact with sales and customers
    • Excellent english writing skills to write proposals and external communications
    • Leadership experience is beneficial, but not a requirement
    • Collaboration and team player, cross collaboration

      • Experience:
    • >;5 years in building or leading the delivery of software solutions in one of the industries Cognite focuses
    • Experience from Creating Service Offerings and building packaged solutions is beneficial
    • Proven experience in selling or actively supporting sales of such solutions in the form of scoping proposals
    • Proven experience in optimizing processes for efficiency
    • Preferable Specialized knowledge:
    • Cloud infrastructure based solutions, including data pipelines, CDF and cloud visualization services
    • How to apply machine learning to solve business problems in asset heavy industries (coding knowledge not required)
    • SW development life cycle (including tools) as a proxy to solutions building

      • Success criteria
    • The number of sales adopted Service Offerings being used.
    • The efficiency and impact of lead-in offerings that reduces the length of customer proof of value.
    • The time it takes to accelerate user adoption and expand the number of use-cases for each service’s led project.
A snapshot of our many perks and benefits as a Cogniter
* Join an organization of 70 different nationalities

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