company-img

PRODUCT MANAGER - TECH, CUSTOMER EXPERIENCE AND BU
Amazon (Wa)

   Location: Us washingtonUsUsa wa seattleUs new york newUs california santa

  Time: 3 days ago

Product Manager - Tech, Customer Experience and Business Trends

Job ID: 2864602 | Amazon.com Services LLC

DESCRIPTION

We are searching for a talented Product Manager - Technical (PM-T) to join our Customer Experience and Business Trends (CXBT) team, building the technical capabilities to measure Amazon's new, high-impact Generative artificial intelligence (GenAI)/large language model (LLM) products.

In this role, you will be a core part of the product development team, owning the vision and design for our next feature release, working with Design, Engineering, and leadership to drive alignment on requirements to ensure the product meets the high bar. This is an opportunity to be involved in key design activities for a product that will be used by Amazon teams and users at all levels, including senior leadership across the entire company.

This is a highly visible product within Amazon and provides an opportunity to influence how teams tackle improving customer experiences. Our short term objective is to create a self-guided workflow and reporting application that can be used to create monthly/quarterly reports for Amazon senior leadership. The reports on GenAI/LLM are used to make key strategic decisions about investments to positively impact customer experiences across many of Amazon’s products and services. The long term objective, is to expand the usability of the application and scale the tool to any/all products at Amazon. A successful PM-T for this work will be able to dive deep into the technical design of this product and understand other Amazon and AWS products and services. The ideal candidate will identify trade-offs in both backend and frontend development, surface hidden edge cases, and make decisions on whether to build or integrate solutions. Additionally, they will influence and drive the long-term product roadmap and overall success.

Key job responsibilities
- Own the experience and product design for post-MLP feature releases leading up to General Availability (GA), which includes enhancement features for the MLP (e.g., data ingestion automation) and new features making it easier for leaders to consume (e.g., executive dashboarding).
- Deeply understand user needs and effectively translate into product and technical requirements, regularly driving conversations with users and diving deep on their feedback to identify and prioritize high-impact features.
- Drive decision-making on the technical design of the in-scope features (e.g., integrate vs build), identify pros/cons and trade-offs, and dependencies with MLP features and enhancement needed.
- Lead feature requirement gathering (e.g., writing business requirement documents), partner with design and engineering on the end-to-end product development lifecycle, drive consensus and alignment with leadership and business stakeholders.
- Define feature success metrics, leverage system and clickstream data to understand system performance and user behaviors, and provide recommendations and insights on product and performance improvements.
- Play a critical role in influencing the vision and product roadmap for the future (e.g., product capabilities, service model), write effective PRFAQs, stay at the forefront of technology advancements and push the tech frontier of the product.

A day in the life
Our team is dedicated to improving Amazon’s products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customer’s experience, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and our insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.





















BASIC QUALIFICATIONS

- Bachelor's degree
- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Experience with end to end product delivery
- Experience with feature priotization and product roadmap tradeoffs
- Experience defining roadmap strategy and prioritizing deliverables for your team products



PREFERRED QUALIFICATIONS

- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.







Job details

    • USA, WA, Seattle
    • USA, VA, Arlington
      • Location: US, California, Santa Monica
        Posted: November 7, 2024 (Updated 15 days ago)
      • Location: US, Tennessee, Nashville
        (Updated 7 months ago)
      • Location: US, Washington, Bellevue
        (Updated 9 months ago)
      • Location: US, Tennessee, Nashville
        (Updated 8 months ago)
      • Location: US, New York, New York
        (Updated 6 months ago)