Head of People and Culture
Latin America
Staff /
Full-time /
Remote
Who We Are:
Factored was conceived in Palo Alto, California by Andrew Ng and a team of highly experienced AI researchers, educators, and engineers to help address the significant shortage of qualified AI & machine learning engineers globally. We know that exceptional technical aptitude, intelligence, communication skills, and passion are equally distributed around the world, and we are very committed to testing, vetting, and nurturing the most talented engineers for our program and on behalf of our clients.
We are searching for a Head of P&C. This is a hands-on leader who provides inspirational leadership and guidance at all levels of the organization, being hyper-focused on Factored’s culture and people engagement. This role is a key business partner and trusted advisor to all Factored and brings expertise in P&C to continue building a world-class workplace. The Head of P&C will report to our COO and will help shape scalable Factored’s culture, People programs, structures, and processes. #LI-Remote
Character Traits We Are Looking For:
- Very high level of intelligence as well as superior analytical, and problem-solving skills. You “get things” quickly without the need for too much explanation or context. You are able to assess situations and problems and lead others to achieve the right outcomes.
- Execution-focused leadership. You know that there cannot be too much of a tradeoff between well-thought-out solutions and speed. You understand that a scale-up needs a great combination of both. Your intelligence loses value if you don’t execute quickly and confidently, and your execution will be ineffective if it’s not intelligent and well thought-out. You optimize for both speed AND intelligence.
- Quick and effective decision-making and great comfort with ambiguity, risk, and limited information. You think of all the most probable consequences and scenarios of your decisions before making them, and use great judgment to make decisions that maximize upside while minimizing downside. If a wrong decision is made, you correct course quickly. You know most decisions are two-way doors allowing us to return to where we started. You are not afraid to make big decisions. You are capable of explaining the WHY when you make decisions.
- Intellectual courage: You are comfortable with being wrong and humble enough to recognize it and change course. You are comfortable being right and effective at winning hearts and minds by explaining the WHY behind your decisions so that you gain support from others.
- You are a charismatic, transparent, honest, and trustworthy leader who can command respect and trust from your teammates at every level.
- You don’t lead by job title. You lead by example and understand your role title doesn’t carry weight if our team doesn’t see you get your hands dirty when leading them from the field. You are most definitely not an ivory-tower leader seeking pleasure on only sexy tasks. You work with our team on the ground on all kinds of tasks, sexy or unsexy.
- You detest politics and fake diplomacy, preferring instead full transparency and honesty at all times.
- You hold yourself and your team to a very high standard. What we are trying to achieve is excellence. You strive to be a gold medal winner in what you do, and you inspire excellence in your teammates as well.
- You are passionate and mission driven. You care about creating great opportunities for some of the most talented and deserving humans in the world.
- Global thinker able to capture, understand, and navigate cultural nuances, particularly between Latin Americans and USA professional culture.
Strategic HR Leadership:
- Develop and execute P&C strategies aligned with Factored’s goals, ensuring that they contribute to the company’s long-term growth and the development of its people.
- Serve as a strategic partner to the leadership team, providing insights and recommendations on P&C issues.
- Partner with all areas -at all levels- to understand business and people needs, and proactively develop solutions to address challenges and capitalize on opportunities.
Culture & Engagement:
- Act as Factored’s biggest fan and ambassador, being an enabler, and influencer of its people-first culture.
- Drive cultural initiatives that foster employee engagement and retention by creating a sense of connection and belonging. This includes in-person and virtual social events, training sessions, development programs, etc.
- Foster a positive and inclusive workplace culture that aligns with Factored’s values.
- Identify the most effective ways to understand our people’s state of mind; what motivates them, what they need to excel, what challenges they are facing, etc, in a way to support engagement proactively.
- Measure the employees’ engagement through formal and informal sensing. Champion the Annual Employee Engagement Survey and subsequent Pulse Surveys, extracting key data on engagement drivers and working on action plans during the year.
- Promote diversity, equity, and inclusion initiatives within the organization.
- Lead P&C aspects of organizational change initiatives, including new processes, practices, structures, etc. to ensure that Factored’s cultural essence carries on.
Organizational Design/Development:
- Lead initiatives to enhance organizational effectiveness, structure, and workforce planning.
- Work with functional leaders in the need detection process for new roles, as well as, for the structure needed to scale the company in a sustainable manner.
Talent Management (Performance Mgmt., Learning & Development):
- Lead, in tandem with the L&D Manager, strategies for talent development, succession planning, and performance management.
- Perform a continued assessment of the efficiency and effectiveness of the Annual Performance Review Process, identifying and acting upon improvement areas to drive productivity and employee satisfaction.
- Promote a culture of performance management that goes beyond a process, by instilling practices that support continued and effective feedback, transparency, and recognition.
- Work cross-functionally in the creation and revision of career paths.
- Identify employee needs that can be addressed through training programs and work with the Development Manager in their rollout.
People Operations:
- Propose and implement processes, policies, best practices, and systems to support the scale of the People Team.
- Utilize People analytics to influence important decision-making and to measure P&C team effectiveness.
- Leverage the HRIS to produce an excellent employee experience from the P&C operational perspective, to automate flows in the employee life cycle to produce insights based on people analytics/metrics, to administer and store performance management information, engagement surveys, etc.
- Lead the evolution of the Employee Onboarding Process to ensure that it fully reflects Factored’s spirit and culture creating excitement in the new employee.
- Identify efficiency opportunities in terms of cost and time in processes and systems, ensuring that the employee experience remains always positive.
- Manage US payroll and administer the benefits of US employees using the support of the broker and carriers.
Employee Relation and Compliance:
- Ensure compliance with local employment laws and regulations, as well as with internal policies and practices, when managing complex employee relations matters.
- Support people leaders and employees in addressing concerns and complaints, having difficult conversations, performing involuntary separations, and ad hoc issues.
- Address retention cases with steadfast resolution, coordinating with the functional leaders the flow of conversations and actions with the employee.
Qualifications:
- Bachelor’s degree in human resources management, business administration, or related field required.
- SHRM-SCP and/or SPHR or similar certifications are preferred.
- 10+ years of progressive experience in People & Culture leadership roles with People strategy, culture, employee experience and engagement, talent management, HR operations, etc.
- Experience working in a multinational environment, influencing distributed teams.
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Bilingual English/Spanish is a MUST.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Thorough knowledge of employment-related laws and regulations in the US and Latam.
- Knowledge of and experience with varied human resource information systems is preferred.
At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.
We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth is available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business, but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business, and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.
In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.
