Logistics Coordinator
Taipei
Operations /
Full-time /
Remote
Who We Are
At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.
We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like , , and multiple reviews (including a recommendation among the best ), along with making and . As a company, we were #35 on .
We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!
We are looking for a Logistics Coordinator who is excited to take on the challenges that come with delivering innovative and modular products to customers worldwide, while also staying true to our commitment to respect both people and our planet. This role includes supporting global fulfillment efforts as well as developing processes that support our internal team and our customers as we scale and expand into new regions. As a member of the Logistics Team, you will handle some of the critical “last touch” movements before our products reach our customers’ hands, and you will have a high level of influence on the consumer experience as well as our internal logistics practices and initiatives going forward.
This is a full-time position working remotely in Taiwan, with up to 10% travel required (when travel is reasonable). We also have an office in XinYi Dist that you can work from if you prefer.
What You'll Do
- Manage inbound inventory, corresponding with suppliers and 3PLs, booking freight, recording inventory movements in ERP both while in transit and upon receipt
- Support both D2C order fulfillment activity in TW and overseas as needed
- Manage and resolve fulfillment errors, determining root cause, and overseeing corrective action
- Help develop processes and workflows that align with overall fulfillment strategy
- Monitor & maintain transactional records to keep our ERP up-to-date and the source of truth for the company (inventory, receipts, fulfillments, returns, etc.)
- Support with inventory counts, analysis, and shared inventory snapshot reporting
- Manage graded stock at Repair Centers to ensure our ERP stock levels align
- Inventory reporting that summarizes counts, discrepancies and other useful data for inventory reconciliation
- Collaborate with Supply Chain, Marketplace, and Customer Operations and Repair Operations on inventory to monitor and maintain healthy stock levels across locations (e.g. WOS, weeks in stock)
- Identify and support with implementing automation and integration opportunities within company operations
- Provide operational support with new products, markets and partner implementations
What You Need
- Excellent communication skills, with fluency in Mandarin and English
- Familiarity with supply chain processes ( planning, warehouse management)
- Experience in E-commerce based fulfillment and logistics
- Working knowledge of Google Workspace, relational databases and ERP systems (e.g. SAP or Netsuite)
- Experience booking and managing freight shipments
- Some work and visits on site at our 3PL in Taoyuan
What's Nice to Have
- Familiarity with reverse logistics and returns processes for D2C e-commerce
- Experience in customs clearance, tariffs, and duties
- Familiarity with manufacturing postponement and packout
- Experience in data mining, analysis and reporting
- Strong analytical mind with enthusiasm for problem-solving
- Experience in B2B based fulfillment and logistics
What You'll Love
- Competitive salary, equity, and health benefits
- Paid company holidays plus 20 PTO days per year
- Paid Parental Leave
- Annual Health Checks
- Flexible work hours and locations, including every other Monday off!
- The chance to work at a startup that is making a positive social and environmental impact
Equal Opportunity
We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.
