1st Shift Supervisor
Description
Position Responsibilities
Engage the Workforce
- Interact with and motivate the workforce
- Conduct daily shift meetings
- Solve problems and address issues for employees
- Regularly communicate team goals and results
Deliver Operational Performance (including Productivity and Efficiency Targets)
- Understand and communicate shift, Customer and Logistics Center goals
- Execute the daily work plan by adjusting the workflow to meet goals
- Implement CJ Logistics America’s Labor Management Program (performance observations)
- Provide front line feedback on staffing needs to Supply Chain Leader and Operations Leader
Manage Employee Performance (including Safety, Quality and Productivity)
- Provide coaching through observations and provide performance feedback
- Track and communicate Operations Specialist performance
- Conduct safety observations and participate in Safety Committee
- Monitor and manage employee time, attendance and payroll
Ensure Implementation of Leading Practices
- Job shadow Operations Specialists
- Identify training and cross-training needs
- Conduct on-the-job training with Operations Specialists
- Perform process quality checks and program management
Connect employees to customer business objectives
- Communicate customer specific requirements
- Review Logistics Center performance against Customer requirements
- Help the Operations Specialists to feel more connected to the larger customer goals
