Job Summary:

Company: Live Nation (service across Live Nation Entertainment UK)

Department: UK Finance

Location: Farringdon, London

Reports to: Payroll Manager

Contract Type: Fixed term, expected end Dec 2024

Role Description

As the Payroll Administrator, you'll be the 1st point of contact for all employee pay queries. Using Zendesk, you'll efficiently investigate, resolve, or escalate issues in a timely manner. Your sharp eye will ensure data accuracy as you prepare, upload, and review payroll information in our system. You'll run critical reports, meet deadlines with precision, and maintain comprehensive recordkeeping for audits.

Collaboration is key, so you'll actively respond to queries from internal stakeholders while verifying manual calculations and initiating payment requests.
In this role, your attention to detail and commitment to confidentiality are essential for safeguarding sensitive data and ensuring employees receive their pay accurately and on time.

The LNE payroll team processes payroll for approx. 3,500 workers in the UK covering a variety of salaried, hourly paid and casual contract workers across 15 companies.

What it’s like to work in the Team

Our team builds strong and trustworthy relationships at all levels across multiple departments. We are diverse and inclusive, ensuring everyone’s opinion is heard on the road to succeeding in our shared goals. Support is always on hand through the expert knowledge of our colleagues or our sense of togetherness as a team, allowing us to draw on all resources to achieve our targets or deadlines.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The newly opened Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Must have proven experience running end to end payroll in a fast-paced environment
• Intermediate to Advanced user of Microsoft Excel and Outlook essential.
• Must possess excellent communication skills, both written and verbal, and thrive in both independent and collaborative settings.
• Ability to prioritise, manage time and work effectively in a fast paced and changing environment with guidance from the Payroll Manager and wider payroll team.
• CIPP Qualification (or working towards) desirable.
• Zellis ResourceLink experience desirable or use of large payroll software.
• Case Management System especially Zendesk desirable.
• Experience working in a bureau environment processing multiple PAYE companies at the same time.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Ability to work independently and collaboratively as part of a small team.
• Effective root cause analysis, problem solving and suggestion of improvements to prevent recurrence of any issues.
• Flexibility in working times to accommodate timetable for payroll cycle.
• Ability to travel to London office 3 times per week.
• Eager to continually learn and to keep pace with changes in payroll legislation and best practice.

What the role includes

• 1st point of contact for employee pay queries, investigating, resolving, or escalating the matters as required in a timely manner.
• Supporting Payroll Team to ensure employees are paid accurately and on time in line with agreed deadlines.
• Collating payroll change data, completing input sheets, and making sure peer checks are carried out.
• Ensure Payroll Controls are followed including verification of data approvals before uploading to payroll.
• Communicate effectively with management, internal stakeholders and employees at all levels by providing clear summaries, interpreting feedback, and suggesting solutions to key issues.
• Professional correspondence with the 3rd party payroll processor and other 3rd parties such as HMRC, Courts and DWP etc.
• Uploading accurate data to the payroll system on time.
• Maintaining confidentiality and make sure sensitive files are protected appropriately.
• Ensuring all data input is stored correctly for audit purposes.
• Supporting the Payroll Manager with regular audit checks and collating data for any internal or external checks.
• Maintaining up to date knowledge of Payroll legislation and internal policies.
• Reporting errors to the Payroll Manager and correcting promptly.
• Checking manual payroll calculations and raising ad-hoc payroll payments as required.
• Ensuring that payroll reports are created and distributed to the business and third parties as necessary.
• Assisting the Payroll Team in all ONS and other 3rd party requests, completing data accurately and on time, ensuring the company’s compliance.
• Ad-hoc tasks required by the Payroll Manager from time to time.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit 

APPLICATION DEADLINE: 15TH JULY 2024. We reserve the right to close applications at any time.

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