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Technical Program Associate
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
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Technical Program Associate
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Technical Program Associate
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Technical Program Associate
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Technical Program Associate
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
- Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
- Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
- Identify and propose proactive solutions to enhance customer experience and operational efficiency.
- Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
- Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
- Manage financial aspects related to reporting, including fee payments and invoice processing
- Perform quality control checks on work and set up new projects
- Potential to take on management of select SMB (Small and Medium Business) customer accounts
- 2+ years of experience working in a customer-facing role
- Proficiency in Google Suite and Excel
- Must be proactive, organized, and enjoy working in a fast-paced environment
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Technical Program Management
Remote (Indianapolis, Indiana, US)
Technical Program Management
Remote (Indianapolis, Indiana, US)
Share on:
Share on: