JOB SUMMARY
Job Profile Summary
Administer the Damage Prevention Program's One-Call Ticket Management and Aerial Patrol programs while providing support and training to field operations to meet DOT compliance requirements.
Essential Functions and Responsibilities
- Screen One Call locate requests to determine if they are to be dispatched to Operations or clear of relevant assets
- Develop basic understanding of Geographic Information System (GIS) mapping layers within the Ticket Management System and/or ESRI GIS Portal (centerline, operational areas, DOT Class, etc.)
- Dispatch emergency One Call tickets and contact affected Operations personnel in a timely manner during business hours
- Provide administrative support by managing the Ticket Management System setup to ensure correct configuration through various changes in personnel, organization, etc.
- Utilize State One Call sites, GIS and the Ticket Management System to research One Call tickets, excavation activity, scope of work and asset locations for Operations personnel, inquiring landowners, etc. on an as-needed basis
- Generate and distribute productivity and compliance reports for Operations leadership utilizing various platforms (including but not limited to the Ticket Management System, ESRI GIS Portal and TIBCO Spotfire)
- Log relevant Damage Prevention data on Good Catch, Near Miss and Damage events input in ESH database by Operations to support Damage Information Reporting Tool (DIRT) reporting efforts
- Manage new and ongoing observations received from pilots in GIS, creating work orders for observations requiring follow-up and ensuring completion of follow-up work for ongoing observations
- Coordinate with HR and IT to setup new pilots as contractors in the system, provide them with the required equipment and relevant training on required programming
- Assist in trainings for Operations personnel and pilots as a part of the One Call, Aerial Patrol and Damage Prevention compliance programs
- Prepare documentation for state and federal inspections related to One Call and Aerial Patrol regulations
Education
- H.S. Diploma
Work Experience
- Experience, training and/or knowledge of pipeline operations and regulations related to line locating and ROW patrol operations preferred
- Experience interacting, advising and communicating effectively both orally and in writing preferred
- Experience in scheduling or dispatch preferred
Knowledge, Skills and Abilities
- Ability to: learn and use new software and technology
- Skills in: Microsoft Excel, ESRI GIS applications and utilizing mobile technology.
- Ability to: to communicate and/or exchange written and verbal information or instructions; conduct oral presentations
Licenses and Certifications
- None required
Strength Factor Rating - Physical Demands/Requirements
- Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
- Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
- Walking: Moving about on foot (Frequently)
- Sitting: Remaining in a seated position (Constantly)
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
- Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
- Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
- Climbing: Ladders, Stairs (Occasionally)
- Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
- Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
- Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
- Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
- Crawling: Moving about on the hands and arms in any direction (Occasionally)
- Reaching: Extending hands and arms in any direction (Constantly)
- Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
- Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
- Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
- Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
- Hearing: Perceiving the nature of sound by the ear (Frequently)
- Tasting/Smelling: (Occasionally)
- Near Vision: Clarity of vision at 20 inches or less (Constantly)
- Far Vision: Clarity of vision at 20 feet for more (Frequently)
- Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
- Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
- Employee is subject to inside environmental conditions
Working Conditions
- Well lighted, climate controlled areas (Constantly)
- Frequent repetitive motion (Constantly)
- CRT (Computer Monitor(s)) (Constantly)
Travel
- 20%, Travel to other locations required
Driving
- Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547.
Expected Salary Range
$49,000.00 - $73,000.00