BUSINESS OPERATIONS COORDINATOR

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Clear Channel Outdoor

                                                                                                     

Job Summary:

As a member of the Clear Channel Outdoor sales operations team, the Sales Operations Coordinator supports the execution of strategic sales initiatives that sustain and improve revenue generation by the sales team. This position ensures good adoption of new processes and systems both proactively and in response to requests for support. The Coordinator supports new initiatives by assisting in the gathering and analysis of data, the preparation of project documentation and training materials, and testing new applications for functionality. This position also supports on-going initiatives by recording, analyzing, and resolving sales team support requests, and by compiling, formatting, and distributing reports. This role not only responds to ad hoc requests with excellent customer service skills, but anticipates future requests based on a deep understanding of business objectives, and develops recommendations for additional improvement. The position will report to Manager, Sales Operations, and supports functional managers on specific projects and day-to-day activities, as assigned.

                                                                                                    

Job Responsibilities

• Support sales by facilitating efficient use of resources across related departments
  • Provide excellent internal customer service in response to support requests
  • Diplomatically reinforce adherence to standard processes and systems usage
• Administer CRM and related systems to ensure accuracy and usability
  • Regularly QC data and monitor system usage; test new features prior to release
  • Create and maintain list of enhancement requests, and document requirements
• Maintain up-to-date training materials, ensuring accuracy and accessibility
  • Update training materials based on process and systems changes
  • Assist in training of employees by creating and delivering content
• Develop and deliver reporting to support initiatives and day-to-day operations
  • Collect and store data from various systems and maintain in data warehouse
  • Create and maintain reports in systems and Excel with user-friendly design
• Assist project teams by preparing schedules, status updates, communications, training materials, reports, performing testing, and providing user support as assigned

Job Qualifications (Required)

Education and Experience

• BA/BS degree in business, information systems, communications or related field.
• Minimum of 3 years of relevant experience.
• 5 years of relevant experience, especially in media or other B2B sales environments preferred.

Skills & Competencies

• Proficient with Microsoft Word (incl. formatting), Excel, and Powerpoint. 
• Proficiency with using Microsoft Access or SQL to query data and with Microsoft Visio, Publisher, or similar preferred.
• Familiarity with Salesforce or similar CRM applications.  Familiarity with Hubspot, Salesloft, Outreach or similar applications preferred.
• Proficiency with managing Accounts, Contacts, and Opportunities in Salesforce preferred.
• Experience supporting multiple teams including sales, marketing, IT and support.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

LOCATION

• Position is based at the Clear Channel Outdoor corporate office in New York, NY.

PHYSICAL DEMANDS

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• The employee must have the ability to lift and move items up to 15 pounds
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature controlled office environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                                                                     

New York City Salary Range: $28.85 to $36.58 per hour

Bonus Eligible

Comprehensive Benefits package offerings, which includes:

•             Multiple Medical, Dental, and Vision Plans to choose from

•             Health Care Spending Accounts (HSA and FSA Options)

•             Dependent Care Flexible Spending Account

•             Optional Short Term and Long Term Disability Plans

•             Company Paid Employee Life and AD&D Insurance

•             Supplemental Life and AD&D Insurance (Employee/Spouse/Child)

•             Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance

•             Pre-Tax Commuter Spending Account

•             Employee Assistance Program (EAP)

•             401(k) Savings Plan with company match

•             Paid Time Off (Accrued Vacation and Sick Plans)

•             Discounted Gym Memberships

•             Professional Development Opportunities

•             Employee Resource Groups

EEOC statement

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

New York, NY: 200 Park Avenue, Suite 701, 10166

                                                                                                     

Position Type                                                                                             

Regular

                                                                                                    

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

 

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Current employees and contingent workers click to apply and search by the Job Posting Title.