About the team
Zillow Group Billing, eCommerce & Customer Payments team is a customer facing finance team that leads various operational processes. The team drives the optimization of cash flow via inbound customer payments, enhances revenue through minimizing payment churn and maximizing collections, promotes financial risk management and policy, and supports business growth. The focus for all teams is to drive long-term solutions that are automated, scalable, flexible, and cost effective!
About the role
Our Accounts Receivable team is seeking an Analyst with experience to improve the operational efficiency of the Small to Medium Business (SMB) segment of the Accounts Receivable team! The role reports to the manager of SMB Accounts Receivable but will be self-driven to provide oversight drive operational performance for the their assigned accounts and provide oversight and directions for the offshore Business Process Outsource (BPO) vendor teams.
This role requires a dedicated and organized individual who has a consistent track record of driving process improvement initiatives with little to no oversight and direction. This person will independently resolve complex AR issues and develop and implement resolutions independently. The person in this role has an understanding of all operational aspects of accounts receivables, cash applications, and accounting, including ways to reduce the allowance for bad debt and sales allowances.
You will serve as the primary backup to the Manager of Accounts Receivable, both owning several strategic collections accounts and providing a point of escalation for the accounts receivable team to make informed decisions impacting AR and customer experience.
Responsibilities:
- Serve as subject matter expert for all of Zillow’s business units and point of escalation for both full time Zillow employees, and the offshore Business Process (BPO) outsourcing vendor team members.
- Evaluate existing processes to improve efficiency in collaboration with Sales, BeAR program management, Finance Product, FinTech and other Finance teams for projects needed, but not prioritized by other teams.
- Drive operational projects to enhance accuracy and efficiency & improve team productivity.
- Address and resolve issues from external clients and internal teams, providing solutions to complex AR issues. Including formal presentations to managers and informal customer-level decisions that resolve Accounts Receivable disputes.
- Provide high-level support and guidance to both internal partners and external clients regarding inquiries.
- Conduct regular financial health assessments for the AR book of business.
- Generate regular reports on collection performance and provide insights for continuous improvement.
- Lead meetings with Senior Leadership weekly to discuss past due AR.
- Mentor and support junior team members, fostering a culture of excellence within the AR team.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $73,900.00 - $118,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience with 2-4 years in Accounts Receivable.
- Lead operational projects, streamline processes, and implement system enhancements.
- Experience collaborating with IT, product managers, sales, and support teams to achieve timely and accurate results.
- Solid understanding of accounting principles and past-due accounts receivable.
- Advanced proficiency in Microsoft 365, Google Docs, SalesForce, Zuora, and HighRadius.
- Strong analytical and problem-solving skills, capable of making data-driven decisions.
- Excellent communication and leadership abilities, with a passion for mentoring and developing talent.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and . These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
