REMODELING.COM - CALL CENTER AGENT

Responsibilities:

• Make outbound calls
• Respond to Inbound calls
• Ability to convince clients of certain types of products
• Ability to warm transfer interested customers to the appropriate buyers and according to the criteria set by the program.
• Cross sale additional services to the customer.
• Follow accurately the dynamic prepared scripts for each service.
• Ability to respond to unusual questions from customers in an appropriate manner
• Responsible to stay up to date on all products offered by our buyers.
• Continuous learning about the services and products which the company offers to customers
• Collect and verify customer information pertinent to business objectives, such as name, address, and financial information
• Schedule call backs upon customers request and follow up with these calls in a timely manner.
• Schedule appointments to specific buyers
• Document certain comments precisely in the comments sections of each call
• Adhere to the call center quality assurance rules and regulations when taking all calls including but not limited to: placing the appropriate disposition to each call, call etiquettes rules, and wrap up times.

Requirements and Qualifications

• Native equivalent English Speaker (is a must)
• Experience in sales, marketing, or customer service roles
• Proficient with computers and software such as Microsoft Office
• Excellent written and verbal communication abilities and interpersonal skills
• Customer service skills
• Ability to handle demanding customers with patience and professionalism
• Able to thrive in a fast-paced environment

Working Days/Hours

• Monday to Saturday
• Night shifts