Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Directs and oversees the internal control of daily operations as outlined in the ASM’s Box Office Manual.
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all computer ticket events and issues computer access codes to facility management.
• Coordinates with event promoters to establish the house scale for all ticket events.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash banks for ticket sellers and verifies cash sales and banks at the end of shifts.
• Prepares and submits a daily report of business transactions.
• Reports daily sales breakdown by event to Finance department.
• Maintains and balances consignment sales monthly to Finance department.
• Order and coordinates payment of promotor/artists cash advances.
• Makes bank deposits.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Assists or sells tickets as needed.
• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail.  Creates guidelines and procedures for the Will-Call window and fills in as needed.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks.
• Prepares staff schedules.

Supervisory Responsibilities

Supervises schedules, instructs, and trains ticket sellers as to the proper selling procedures.  Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws.

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor’s Degree with a minimum of (3) three years directly related experience or equivalent education and experience

Skills and Ability

• Superior customer service and problem-solving skills required.
• Knowledge and experience with financial procedures and managing statistics electronically.
• Previous supervisor and leadership experience.
• Advance computer skills including proficiency in Microsoft Office required. Experience with electronic ticketing systems preferred.
• Must be able to work independently.
• Ability to work irregular hours in addition to normal business hours as needed.
• Excellent written and verbal skills, organizational ability, and interpersonal skills.
• Ability to effectively supervise box office staff.
• Ability to prioritize multiple projects.
• Professional presentation, appearance and work ethic.

Computer Skills                                

To perform this job successfully, an individual should have strong computer skills with the ability to learn and master new applications.

Certificates, Licenses, Registrations

No certifications are required.

Physical Demands the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, one must have the physical ability to maneuver around facility (ies), at times, walking and/or standing up to 8-10 hours daily.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Recruiter:  Deserie Duarte

ASM – Tucson Convention Center

260 S. Church Ave.

Tucson, Arizona 85701

Applicants that need reasonable accommodation to complete the application process may contact (520)837-4759.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.