User Services Specialist II

Provides basic to intermediate support to students, faculty and staff covering five operating systems environments and associated hardware and software. May assist with the creation and maintenance of computer accounts.

1. Analyzes computer user problems and recommends and implements hardware and software solutions.
2. Schedules office visits, troubleshoots computer problems and diagnoses cause.
3. Installs and configures software components on various operating systems.
4. Maintains Computer Server resources; may teach or provide hands-on computer courses and workshops.
5. Analyzes computer needs of department and provides assessment of technology trends in computer systems.
6. Facilitates network assignments by gathering information and disseminating requests and results.
7. Performs other job-related duties as assigned.

Bachelors and 1 year experience

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of one (1) year of directly job-related experience.

Additional Job Posting Information: 
- Department is willing to accept experience in lieu of education. 




 

May Be Eligible for Alternative Workplace Arrangements.

Employee Status

Job Posting