Water Treatment Service Manager

Position and Responsibilities Overview

• Lead and Manage business and technical aspects of a full-service water treatment business.
• Ensure that the services provided meet, or exceed customer requirements.
• Provide technical expertise for HVAC, process, and industrial systems water treatment methods, products, and services.
• Provide training and oversight for service technicians and RK Water peers.
• Ensure Water Treatment Accounts/Customers receive timely service visits and associated water test reports.
• Ensure that service personnel are operating in conformance with established business processes
• Drive process improvement as needed to implement new technology and to gain efficiency
• Evaluate, establish and comply with all safety requirements associated with Water Treatment chemicals and service work.
• Provide technical support for construction projects requiring water treatment services.
• Participate in account and product sales and record sales activity in CRM system.
• Provide estimating and material take offs as to support sales opportunities.
• Recruit, interview and staff new technicians when needed.
• Provide field support, testing, and system installation when needed.
• Provide customer service, customer communications, and ensure customer satisfaction as evidenced by account retention.
• Manage account metrics, including customer satisfaction surveys, account retention, on-time service, and on-time reporting.
• Review account financial reports for performance.
• Participate in accounts receivable collections and account renewal meetings. 

Qualifications

• Independent decision making.
• Responsible for a single department or functional area either as a manager or functional expert.
• Initiates and maintains relationships with key staff and other departments.
• Makes authoritative decisions and recommendations having important impact on activities of the company.
• Demonstrates a high degree of creativity, foresight and mature judgment in anticipating and solving unprecedented complexities.
• Determines program objectives and requirements, organizing programs and projects and developing standards and guidelines for diverse activities.
• Proven specialist expertise, typically 10+ years of experience, including fiscal responsibilities.
• College/university graduate or equivalent combination of skills or equivalent combination and experience generally expected for specified technical roles. 

Company Benefits

• Comprehensive medical plans with HSA and FSA options for you and your family.
• Generous 401(k) plan with immediate company match – 100% vested.
• Dental and vision insurance for your well-being.
• Short-term and long-term disability plans available after one year.
• Company provided life insurance and AD&D with options for supplemental buy-ups.
• Enjoy paid time off and holidays.
• Get paid weekly for your convenience.

In-house Programs

• Elevate your skills with career development training at RK University.
• Unlock discounts on essential products and services like phones, internet and work apparel.
• Participate in fun company and team-building events.
• Make a difference with volunteering opportunities.

Partnership Programs

• Access confidential counseling for personal issues and financial advice.
• Enjoy exclusive discounts on entertainment, including amusement park tickets and restaurant specials.

Safety is Our Top Priority

• Comply with all company policies and procedures.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.
• RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirement of RK Mechanical Orientation.

Minimum Physical Requirements

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.

Why RK is a Great Place to Work

At RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.

• RK Mechanical: commercial and industrial plumbing, mechanical, process and HVAC contracting.
• RK Steel: custom fabrication and manufacturing of structural steel and miscellaneous metals for various industries.
• RK Electrical: commercial and industrial electrical contracting and service.
• RK Water: groundwater dewatering and remediation, facilities water treatment and custom fabrication.
• RK Service: commercial and industrial building and maintenance services.
• RK Energy: custom fabrication for various industries requiring ASME and modular skidded solutions.
• RK Mission Critical: design and manufacturing for off-site constructed modular solutions.

Our commitment to excellence has been recognized with numerous awards for our outstanding performance and contributions, including high rankings in various categories from the Denver Business Journal and ABC’s Top Performers by Market, illustrating our broad expertise. We’ve been consistently recognized as a top private company and a leading employer by ColoradoBiz Magazine, and we're proud of our long-standing position as number one in the Top 50 Family-Owned Companies since 2011.

Our strong commitment to safety, wellness and employee development has earned us prestigious accolades:

• ABC Step Awards
• ACCA Award Member
• AGC Safety Utah
• American Heart Association Fit-Friendly Worksite Award
• Wellness Workdays and Harvard Medical School Best Wellness Employer Certification
• Colorado Workforce Development Council Excellence in Apprenticeship Award
• Business Experiential Learning Commission Colorado Apprentice Award

In addition to our engagement with the community, we have been acknowledged in:

• Denver Business Journal Corporate Philanthropy rankings
• Named among The Civic 50 Colorado as one of the most community-minded companies

Each of our business units has its own impressive list of awards and recognitions, such as:

• Engineering News Record Top 20 Firms in Steel Erection
• ABC Excellence in Construction Awards
• AGC Awards for Construction Excellence
• Xcel Energy Top Trade Partner in Energy Efficiency
• USGBC LEED Program Member
• IECRM Annual Summit Awards
• MFG Magazine Colorado Manufacturing Awards

 We also adhere to rigorous quality standards and accreditations, including:

• ISO 9001:2015
• ISO 14001:2015
• ISO 45001:2018
• AISC certifications

As a new member of our team, you’ll be joining a company that’s not just award-winning but is also consistently striving to exceed expectations and deliver excellence in all we do. Become an essential part of our thriving and dynamic team, where your contributions will drive our continued success.