Our Values
- People First - We communicate with honesty and respect to our customers, colleagues, and partners.
- Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
- Solution Driven - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
- Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.
The Opportunity
Responsibilities
- Work with Title Production to ensure production goals and service levels are met.
- Train, coach, and mentor staff to meet current and future business requirements.
- Assist in developing and documenting training and best practice procedures
- Supervise, coordinate and assign Tasks to examiners
- Consider business needs and implications of workflows to determine the proper distribution of tasks.
- Continuously review orders in queue, customer requests, and other items to ensure acceptable delivery standards.
- Handle Customer escalations to resolve outstanding issues
- Examines deeds, grant deeds of trust, easements, codes, covenants and restrictions, deed assignments, re-conveyances, taxes, judgements, liens, assessor's parcel maps and other documents
- Reviews data to verify ownership, correct annotation, and proper execution
- Verifies that legal descriptions are written accurately
- Identifies specific requirements for preliminary title report, including requirements for affidavits for questionable documents
- Works with Underwriting or other higher-level staff for guidance on unusual and/or problematic situations such as back vesting uninsured deeds, prior liens, need for indemnity, etc.
- Uses arithmetic to calculate split ownership percentages
- Coordinates typing of completed reports with support staff
- May perform all of the duties of a title searcher including opening files and inputting data, generating data from County records to identify tax payments and status, printing relevant documents and reports, sorting and assembling information, requesting additional documentation from title plants, and performing related support duties
- Perform other duties and responsibilities as assigned.
Above all, we are a dynamic team looking for energy and a results-driven mindset to provide unique value as we transform the Title and Insurance processes!
Required Skills & Experience
- Completion of high school preferred
- At least Five years of responsible experience in title searching in Florida required
- At least one year of experience managing employees
- At least one year of experience acting as a trainer.
- Excellent Team building skills
- Basic underwriting procedures
- Basic real property law
- Basic coverages of title policy insurance
- Format and requirements for preliminary title reports
- Terminology and documents related to title search, title chain and property ownership
- Use of desktop computers including word processing and other common software
- Customer service skills
- Excellent written and verbal communication skills
- Basic math for calculating percentages of split ownership
- A natural drive to live by our Core Values
Marginal Job Functions/Duties:
- Working independently and meeting deadlines under pressure
- Excellent problem-solving skills
- Performing detailed work rapidly and accurately
- Performing in-depth examination and verification of documents and maps related to property ownership
- Preparing comprehensive and accurate reports
- Ability to identify risk, prioritize actions, and mitigate issue impact.
- Outstanding People Skills, with the ability to interact in a leadership role.
- Excellent organizational and time management skills.
- Ability to successfully manage within deadlines.
- Other duties and responsibilities as assigned by supervisor.
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Tuition Reimbursement
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
- Pet Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
