Responsibilities
- Work cooperatively and courteously with others
- Assists title examiners in maintaining a high level of customer service in the processing of title orders by performing the following typical clerical duties:
- Open orders
- Filing electronically
- Document retrieval
- Provide backup to the title examiner team or vendors
- Coordination with vendors
- Preparation of files for searching
- Answer client questions
- Complete title search updates
- Prepare invoices/bills for clients
- Various clerical duties involved in processing a title order
- Customer service using telephones and written correspondence
- Administer Email inboxes
- Attend required meetings on time with camera on
- Structure the day and tasks ahead in an organized fashion
- Working independently and collaboratively
- Assists title examiners, as needed
- Type and prepare commitments and title reports
- Assists customers by answering their inquiries regarding progress of order and adjusting work priorities to meet customer deadlines
- Learn the rules and procedures of title support in the assigned geographical location(s)
- Learn specific policies and procedures of Doma Title Insurance
- Other responsibilities as assigned
Required Education & Experience
- Completion of high school and two years of experience in the Title Industry
- Basic terminology and documents related to title searches and examinations, knowledge of title chains and property ownership
- Customer service techniques
- The ability to adapt to change
- Maintaining accuracy and high productivity and meeting urgent, fixed deadlines
- Establishing and maintaining effective working relationships both internally and externally
- Clear, concise and effective oral and written communication
- The ability to identify, obtain and organize documents
- Operating at a high level of productivity and efficiency to meet deadlines in a high volume environment
- Basic math skills
- Moderate knowledge of computer skills
- ResWare experience preferred
*This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the title assistant role. Duties, responsibilities and activities may change at any time with or without notice.
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Tuition Reimbursement
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
- Pet Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
