At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit about this role:
The Seasonal Telesales Agent plays a pivotal role in representing Devoted Health during initial interactions with prospective members. This position involves closing sales directly with Medicare beneficiaries over the phone or scheduling appointments for face-to-face meetings with local agents. Additionally, the Telesales Agent evaluates healthcare needs, provides product information, and assists in selecting suitable plans. Following the peak selling season, the agent transitions to supporting the Member Service Guide team, focusing on member service, engagement and retention.
Your Responsibilities and Impact will include:
This is a seasonal role for up to 9 months.
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Establish rapport with prospective members through a friendly and positive demeanor, demonstrating patience and empathy.
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Assess prospect needs through effective questioning and active listening, offering solutions to convert prospects into customers.
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Support inbound and outbound call campaigns without engaging in cold calling, providing necessary information and assistance.
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Educate prospective and current members about Devoted products and their value proposition over the phone.
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Assist potential members in accurately completing enrollment applications in compliance with Medicare requirements.
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Aid current members in assessing their coverage and making appropriate plan changes when necessary.
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Meet and exceed sales quotas while consistently achieving quality and productivity goals.
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Transition between Telesales duties during the Annual Enrollment Period (AEP) and support the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention.
Required skills and experience:
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Possession of a valid/current state health insurance license or the ability to obtain one before the start date; complete and maintain required Continuing Education Credits as required by States to maintain license.
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Flexibility to work weekends and evenings as required by business needs.
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Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy.
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Problem-solving ability to identify opportunities, offer solutions and handle objections effectively.
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Proactive and results-oriented mindset, capable of working independently and collaboratively within a team.
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Demonstrated commitment to compliance, ethical conduct and goal achievement.
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Proficiency in computer operations, with the ability to navigate multiple systems simultaneously.
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Excellent time management, prioritization and adherence to schedules.
Desired skills and experience:
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Bilingual proficiency in English and Spanish (preferred but not required).
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At least 1 year of experience in telesales, teleservice, customer service, or sales.
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Salary range: $24 - $26 per hour + commission
Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
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Employer sponsored health, dental and vision plan with low or no premium
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Generous paid time off
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$100 monthly mobile or internet stipend
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401K program
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
