We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
The employee experience team focuses on influencing the ways in which our people encounter Collective Health －how they feel, what they observe, their connections to the business and others － throughout their involvement with our organization. We seek to bring a human-centric, objective, equitable approach to all interactions, big and small.
Employee relations is an essential element of the broader employee experience, as a function dedicated to fostering a positive, trusting, and productive work environment. The Senior Employee Relations Specialist position will be instrumental in providing day-to-day support to employees and leaders on both an individual and group level. This position will report into the Senior Manager, Employee Relations.
What you'll do:
- Provide counseling and guidance to employees and managers on various employment-related issues, including grievances, performance concerns, conflict resolution, and separations
- Act as a resource to employees and managers to interpret company policies and procedures
- Document and maintain accurate records of employee relations cases, including investigation reports, disciplinary actions, and employee conversations
- Support performance management by collaborating with managers to address performance-related issues and provide guidance on disciplinary actions or performance improvement plans
- Analyze trends in employee relations with leadership to devise initiative-taking strategies, solutions, programs, and policies
- Manage reasonable accommodation requests, outcomes, and recertifications
- Liaise with our leave of absence administrator on LOA related employee issues
- Deliver trainings to enable effective management practices and promote a positive work environment
- Stay up to date on changes in employment laws and regulations, and ensure company policies and procedures remain compliant
- Participate in the development and review of People policies and procedures, providing recommendations for enhancements as needed
- Manage workers compensation claims
To be successful in this role, you'll need:
- 5+ years of experience in employee relations, human resources, or a related field; technology and contact center experience preferred
- Demonstrated ability to maintain confidentiality and manage sensitive situations with professionalism and empathy
- Foundational knowledge of employee and labor relations, and state and federal employment laws
- Strong interpersonal communication skills, with the ability to establish trust, effectively coach and counsel employees, and facilitate difficult conversations
- Excellent problem-solving and conflict resolution abilities, with a focus on finding equitable solutions for all parties involved
- Effective interviewing and documentation skills, and the ability to adeptly manage cases in a ticketing system
- Engaging presentation skills
- To be a self-starter that thrives in a fast-paced environment
- PHR preferred, but not required
Pay Transparency Statement
This is a hybrid position based out of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (all other locations). #LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.
Lehi, UT Pay Range
$83,250—$104,000 USD
Plano, TX Pay Range
$92,000—$115,000 USD
About Collective Health
Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
