Human Resources Director

Specific Responsibilities May Include:

• Collaborates with senior leadership to understand the organization's goals and strategy related to people planning, engagement, retention and performance.

• Lead the definition, creation and implementation nationally of HR policies, processes, systems integration evolution, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs. 

• Guide, facilitate and partner with HR team on program implementation

• Administers or oversees the administration of human resource programs including, but not limited to, performance and talent management, productivity, recognition, culture, leave of absence; disciplinary matters; disputes and investigations, training, development and team member wellness (occupational health and safety).

• Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.

• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.

• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.

• Compile, understand and articulate to senior leadership key trends and market directions for various HR areas that are used to shape strategy

• Drive a high performing, highly engaged workforce through effective and measurable leadership activities including engagement and recognition, completion of quality performance process, knowledge transfer, etc.

• Direct overall budget, scorecard, metrics and capacity model development and identification

• Facilitates professional development, training, activities for HR team

• Performs other duties as required or necessary to drive business success

Required Experience:

• 5+ years in a leadership position

• 7+ years of progressive Human Resources experience in a similar role with similar degree of responsibilities

• Experience with a variety of HR disciplines including employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, and learning/development

• A proven track record of effective decision making within a program and project management framework

• Effective research and analytic skills with the ability to draw conclusions and provide solid recommendations

• Experience engaging all levels of an organization in a collaborative and confident style that engenders credibility

• Experience in implementing strategic organizational changes

Required Knowledge, Skills and Abilities:

• Thought leadership and coaching

  • Ability to understand and relate to people all levels of the company, while providing coaching, advice, support and guidance

  • A leadership style characterized by goal setting, coaching, performance management, employee development, recognition and engagement

  • Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson for change

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and negotiation skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Strong supervisory and leadership skills.

  • Ability to adapt to the needs of the organization and employees.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Thorough knowledge of employment-related laws and regulations.

  • Proficient with Microsoft Office Suite or related software.

  • Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

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• Business Acumen 

  • Comfortable dealing with day-to-day issues and yet still able to see the big picture and long term impacts of decision making

  • Ability to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguity 

  • Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving 

  • Ability to ensure that the business receives timely and satisfactory support

  • Courage to make tough decisions and stand behind them

  • ability to have crucial conversations even if they are uncomfortable

• Other skills:

  • Critical thinker with excellent problem solving skills

  • Excellent written and oral presentation skills

  • Self-motivated - able to work autonomously and effectively

  • Effective time management, organizational and presentation skills

  • Negotiation and contract management skills

  • High personal standards of integrity, empathy, and confidentiality

  • Change resiliency

  • Interpersonal, consultative and negotiation skills

  • Business Degree and/or SPHR certification or an equivalent combination of human resource training and experience

Preferred Experience, Skills & Competencies:

• Experience working in a contact/call center setting

• Workday or other HRMS software experience

• Bachelor's degree in Human Resources, Business Administration, or related field required; Masters degree preferred

• SHRM-CP or SHRM-SCP

Physical Requirements: (for US positions)

• Prolonged periods of sitting at a desk and working on a computer

• prolonged walking around a production floor

• Must be able to lift 15 pounds at times.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   

Additional Job Description

EEO Statement