What You’ll Do:
Guest Experience
- Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.
- Greets guests and offers assistance with products and services.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful guest experience, including interpersonal habits and Curaleaf service traits.
- Resolves guest complaints and helps respond to guests’ special needs.
Operations
- Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members
- Supervises the control of the store money including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
- Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock.
- Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
- Supervises operations of assigned location including strict compliance with all applicable laws and regulations.
- Maintains knowledge of all computer and technology systems and software (e.g. registers, LeafLogix, etc.). Ensures response to all systems problems by contacting information technology support and seeking solutions.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned, including assisting team members as needed.
- Willing to travel to other locations for training and/or coverage
Daily Planning and Execution
- Assigns daily operational responsibilities and tasks and sets expectations for store team members
Business Performance Management
- Receives exposure to analysis of financial and performance data for the store.
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
People and Performance Management
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages team member career progression.
- Ensures training of team members; provides coaching and mentoring.
- Issues constructive discipline and makes discipline recommendations.
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
- Develops and delivers performance management for direct supervises.
Training and Personal Development
- Participates in the company and on-the-job training to improve skills and productivity and attends training requested by the Store Manager and other company leaders
- Follows performance improvement plans offered by Store Manager and other company leaders
- Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices.
Communications
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication are open between management and non-management team members.
- Assists Store Manager in planning and attending community events.
What You’ll Need:
Basic Qualifications
- Bachelor’s Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience..
- Must be fluent in reading, writing, and speaking English.
- Willingness to work flexible schedule including extended days, evenings, and weekend hours.
- Experience working in a heavily regulated industry necessary
- Strong leadership skills, ability to build and manage teams
- Strong salesmanship skills. Experience in driving revenue.
Preferred Qualifications
- Bachelor’s Degree/GED and 1 year of retail supervisory experience.
- Prior retail supervision experience.
What We Offer:
- Competitive Pay
- Medical, Dental, Vision Benefits
- Healthcare and Dependent Care Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan - 401(K)
- Life/AD&D Insurance
- Short- and Long-Term Disability
- Paid Parental Leave
- Paid Time Off (PTO)
- Community Involvement Through our Rooted in Good Initiative
- Employee Resource Groups
- Employee Referral Payment Program
- Employee Assistance Program
- Commuter Benefits
- Employee Product Discounts
Curaleaf Awards and Achievements:
- 2023 Ragan’s Top Places to Work
- 2022 TIME100 Most Influential Companies
- 2020 Cannabis Doing Good’s Good Neighbor Award
- 2020: Minorities for Medical Marijuana’s Diversity & Inclusion Award
Follow us on Social Media:
Instagram: @curaleaf.usa
Twitter: @Curaleaf_Inc
Not all benefits listed above are available to all employees at all locations.
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Individuals adversely impacted by the war on drugs are encouraged to apply.
