Gift Card Manager

 

 

Gift Card Manager

 

This level role manages all aspects of Expedia Group’s gift card portfolio by performing a general manager role. We’re looking for a manager to oversee the Hotels.com gift card program with a focus on driving expansion while building an exceptional customer experience. This role sits within the Traveler Engagement and Loyalty (TEaL) team.

 

What you’ll do:

 

• As an individual contributor, this role holistically owns the gift card program by managing day-to-day operations while driving program growth and expansion

• Manage existing partnerships (distribution, B2B, card processor, etc) and potentially onboard new partnerships that’ll strengthen and grow the program

• Assist in shaping the gift card business strategy to align with the broader Expedia Group strategy

• Work cross-functionally with key partners such as Finance, Legal, Brand, and Creative

• Work closely with the Analytics team to optimize partner and promotional efficiency and drive incremental growth

• Build and maintain internal and external promotional calendar and work with partners to secure marketing placements during key timeframes

• Benchmark activity against competitors and best-in-class retailers. Continue to innovate and evolve our campaigns to maintain competitiveness

• Travel up to 10% of the time to attend industry conferences and meet with partners

 

Who you are:

• BA/BS degree in business, marketing, or similar field

• 5+ years of combined experience in partnership management and marketing required

• You think and operate like a general manager, which means you have a well-rounded set of business skills, particularly strong financial acumen

• You’re a strong relationship builder and influential communicator

• Experience in gift cards, travel, e-commerce, retail or merchandising functions a plus

• Experience in contract negotiations a plus

• Strong belief in delivering exceptional customer experiences

• Strong attention to detail, excellent organization skills, and ability to prioritize and deliver results

 

The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

 

 

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

 

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future.

 

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. . 

 

 

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.