Responsibilities:
- Lead the overall relationship with airline customers, airframe manufacturers, and major accounts throughout the contract lifecycle.
- Build customer intimacy and deliver flawless customer service by maintaining crisp communication, driving issue resolution, and conducting regular check-ins.
- Be the customer champion, and ensure all customer requirements are captured and managed within the scope of internal and third-party supplier teams.
- Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization.
- Lead program review meetings, coordination meetings, and workshops with customers, airframe manufacturers, and partners.
- Work with supply chain to ensure smooth, on-time production deliveries to customers.
- Work with MROs and customer organizations to ensure smooth installation of delivered products.
- Ensure Hughes delivers against all committed SLAs. Work with quality, engineering, supplier organizations, and customer stakeholders to oversee solution performance and reliability.
Basic Requirements:
- Bachelor’s degree in engineering, business, or related discipline
- Previous experience working at an airline, supplier to an airline, or equivalent aerospace entity
- 5+ years of related work experience.
- This position requires occasional travel up to 25%.
Preferred Qualifications:
- Master’s degree in engineering, business, or related discipline.
- Experience working at an in-flight entertainment or in-flight connectivity services provider.
- Knowledge of all phases of the aviation product lifecycle, including design, development, testing, certification, production, maintenance and support.
- Experience working with the FAA or other aerospace regulatory bodies.
- Ability to influence a variety of stakeholders to establish concurrence.
- Excellent communication and presentation skills combined with the ability to effectively interact with different levels of the customer and internal organization.
- Ability to synthesize multiple requirements and create smart, cogent solutions to complex problems
Will be eligible for discretionary bonus, with funding based on company performance.
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EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all–from healthcare savings plans to education assistance and more!
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Financial: 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability
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Work-Life Balance: Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary)
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Employee Incentives: Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet
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Health: Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)
EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.
