Responsibilities
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Conduct quarterly skills gap analyses to identify areas of improvement for employees across the entire organization
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Lead all employee development training for the Networks and Technology team.
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Develop and deliver training on systems and Zayo processes and procedures
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Create, manage, and distribute training schedule and calendars
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Proactively communicate with trainees on scheduling and logistics
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Partner with and coordinate presenters from cross-functional teams to train employees
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Collect and report on feedback from trainees and managers about training content, engagement, instructor feedback and progress
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Develop full cycle training tools and content
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Provide internal training updates to the organization
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Maintain updated training material, curricula and resources
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Coordinate and oversee development events for employees like on site visits, or technical training in partnership with our vendors
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Report on training program effectiveness
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Work with Senior Leadership to develop new leaders in the organization
Qualifications
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Bachelor’s Degree or equivalent training experience
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Minimum of 3 (three) years of experience training employees
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Telecom and/or Technical training experience desired
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Salesforce experience desired
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Workday Learning experience desired
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Excellent interpersonal skills and an ability to interact effectively with all personnel
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Solid communication, presentation abilities, and highly responsive
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Self-motivated and goal-oriented
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Ability to manage the full training cycle, including in-person activities
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Excellent organizational skills
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Proficient with Microsoft Office and /or Google applications, with advanced skills in Microsoft Excel/Google sheets
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High energy with a strong work ethic
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Pro-active autonomous yet comfortable teaming with others on various projects
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Additional certification in training is a plus
Base Pay Range: $66,500 - $99,750 USD/annually, commensurate with experience.
Benefits, Rewards & Wellness
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Excellent Health, Dental & Vision Insurance
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Retirement 401(k) Savings Plan
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Fitness membership discounts
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Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
