Field Support Engineer II

Key Responsibilities:

• Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
• Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
• Deploy new hardware using Imaging technology
• Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms.  This includes:  creation, removal, changes, password resets, and bulk operations
• Utilize strong working knowledge of Corporate Networking and Services to provide client support.  This includes configuring switches.  It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
• Perform after hours work as needed for on-site support and infrastructure/server maintenance
• Serve as a point of escalation to level I engineers

Required Skills and Qualifications:

• 3+ years of related work experience
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Ability to follow and adhere to a defined process  
• Excellent communication skills, both written and verbal 
• Must be customer focused and able/willing to provide “white glove” service

Salary Range for this position (depending upon experience): 

$70,000 - $75,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment.

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.

• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

E-Verify      

For information about the right to work, click for English or for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.