Ops Support Team Lead

Mission and Purpose of the Position: 




 

• As a member of the Operations Leadership Team, support continual improvement activities to meet desired organizational performance targets  
• Support the development of the continuous improvement (LEAN) culture in the organization 
• Model behavior the behavior of a high performing employee 
• Implement change through standardized work processes while using the 4-step training approach 
• Use robust problem-solving methods to determine root causes for deviations and work to solutions 

Responsibilities:

• Responsible for one of the operational areas within CDC Inbound, Outbound, or Operations Support. 
• Accountable for team performance in terms of SQDCEP in his/her area 
• Responsible for improving safety and ergonomics in assigned areas 
• Increase safety culture via regular GEMBA walks and safety dialogue. 
• Document and report all safety accidents and near misses to Supervisor.  Support analysis and corrective actions as requested. 
• Support a lean operation using VPS mindset and tools (5S, problem solving, standardized work) 
• Lead daily VPS meetings with assigned team reporting on business and site-specific performance and areas for improvement. 
• Ensure standard operating procedures are in place and being followed.  Support development or improvement of procedures as needed. 
• Document any non-conformance to procedures or work rules and present to supervisor (FLM) 
• Assist with root cause analysis and help to implement a continual improvement mindset 
• Assist supervisors in monitoring team’s performance to ensure daily goals are met 
• Support overall timekeeping and attendance tracking of the team  
• Replace team members when they are absent or on other assignment as per supervisor direction. 
• Assist supervisors toward motivating team members to improve performance 
• Assist team members when issues arise (quality, productivity, etc.) leading improvement teams as needed.   
• Ensure adherence to environmental policies and procedures 
• Assist supervisors with the identification of training needs for experienced team members and facilitate the training of new team members and temporary employees 
• Empower teams through the approval and implementation of ideas using the idea generation process 
• Support Supervisor to develop improvement plans for assigned area that contribute to the overall DC improvement roadmap 
• All other duties and responsibilities as assigned by the area supervisor or manager 
• Promotes the Volvo Group values and culture 

Education and Experience:

• Minimum 2 to 5 years relevant experience in a similar function in distribution/manufacturing or logistics required 
• Knowledge in Lean Principles through formal training preferred 
• Proficient in MS Office preferred 

Desired Competences:

• Customer focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 
• Peer relationship: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. 
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 
• Self-development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different approaches; works to develop strengths; works on compensating for weakness and limits 

Service Market Logistics offers the opportunity to learn about, and impact, all our North American brands.  In addition, we offer: 

• Health, vision, and dental insurance 
• Competitive compensation 
• Generous ETO (earned time off) 
• 401k with matching