Team Leader Operation Support, Warehouse

Mission and Purpose of the Position

• Team leader Operation Support is a leadership position that requires shop floor presence and UAW membership.
• Support the development of the continuous improvement (VPS) culture in the organization.
• Use robust problem-solving methods to determine root causes for deviations and work to solutions to ensure high Quality performance in the field (Dealers).
• Implement change through standardized work processes using the 4-step training approach.
• Improve the warehouse efficiency looking on parts distribution on the racks and aisles, based on VOC principles (flows, ABC slotting, Quality).
• Be a reference on WMS system improvements and training.

Responsibilities

• Accountable for Operations Support performance team (clerical, maintenance, quality, housekeeping and porter) in terms of SQDCEP.
• Increase safety culture via regular GEMBA walks, safety dialogue and ergonomic analysis. Document and report all safety accidents and near misses to FLM.  Support analysis and corrective actions as requested.
• Support a people development and process improvement using VPS mindset and VOC concepts. (5S, PSM, SOP, teamwork, skill matrix, flow, etc.).
• Perform and assist with root cause analysis regarding dealers’ claims.
• Ensure standard operating procedures are in place and being followed.
• Be the key-user for WMS representing Baltimore RDC in forums and train the workforce on it.
• Monitoring daily housekeeping PI’s such ABC slotting, sales multiples mismatch, MDR queue, multiple SKU at same location, parts in suspense, locked inventory.
• Support planning and execution of autonomous and preventive maintenance activities.
• Lead daily performance meetings with assigned team reporting.
• Document any non-conformance to procedures or work rules and present to FLM.
• Support overall timekeeping and attendance tracking of the team.
• Replace team members when they are absent or on other assignment as per FLM direction.
• Assist FLM toward motivating team members to improve performance.
• Assist team members when issues arise (quality, productivity, etc.) leading improvement teams as needed. 
• Ensure adherence to environmental policies and procedures.
• Assist FLM with the identification of training needs for team members and facilitate the training of new team members and temporary employees.
• Empower teams through the approval and implementation of ideas using the idea generation program.
• Support FLM to develop improvement plans that contribute to the overall DC improvement roadmap.
• All other duties and responsibilities as assigned by the area FLM or manager.
• Promotes the Volvo Group values and culture.

Education and Experience

• Minimum 5 years relevant experience in a similar function in warehouse, manufacturing or logistics is required.
• Proficient in MS Office.
• Knowledge in WMS.
• Knowledge in Lean Principles through formal training preferred.
• Operate MHE. Certification preferred.

Desired Competences

• Customer focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Peer relationship: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Self-development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different approaches; works to develop strengths; works on compensating for weakness and limits

We value your data privacy and therefore do not accept applications via mail. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?